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Education Specialist (Compliance Specialist II): DORA/Division of Real Estate

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Education Specialist (Compliance Specialist II): DORA/Division of Real Estate

Salary

$4,154.00 - $5,400.00 Monthly

Location

Denver Metro, CO

Job Type

Full Time

Job Number

SIA-7668-05/25

Department

Department of Regulatory Agencies

Division

Division of Real Estate

Opening Date

05/23/2025

Closing Date

6/8/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

1560 Broadway Denver, CO 80202

Department Contact Information

Addison Dittrich: [email protected]

Salary Note

Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.

Hiring Pay Rate

The salary range posted for this position is $49,848 - $64,800 annually ($4,154.00 - $5,400.00 monthly); although a salary range is listed, hiring salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act. New employees to the State will be paid biweekly. There are 26 biweekly pay periods in a year.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

Hybrid Workplace Arrangement:

Although this position will be designated under the department’s hybrid workplace program, it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor, based on business need.

The salary range posted for this position is Q1 $4,154 - Q3 $5,400 /monthly; although a salary range is listed, hiring salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act.

This announcement may be used to fill multiple vacancies.

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.

Consumer protection is our mission.

DORA values and promotes diversity, supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission.

+ Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail.

+ Extensive work-life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects, and more!

+ Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.

+ Bike-to-work programs, including access to storage lockers and bike racks.

+ Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.

+ Medical and Dental Health Insurance for employees and optional coverage for their dependents.

+ Life Insurance for employees, and optional coverage for their dependents.

+ Paid Time Off, including 11 paid holidays.

+ Short- and long-term disability coverage.

+ Tuition assistance program.

Check out our excellentbenefits (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits) package!

Description of Job

The Division of Real Estate exists to protect consumers through licensing, regulation, and enforcement of the provision of the state licensing statutes and board and commission rules pertaining to appraisal management companies, homeowners associations, real estate brokers, real estate appraisers, mortgage loan originators and mortgage companies, and subdivision developers.

Position:SIA 7668

This position exists to provide technical support work involving assisting an administrator or other professional by analyzing and interpreting basic principles, rules, regulations, policies, precedents, other guidelines, and objectives specific to the real estate broker continuing education program and the auditing of licensees regarding their continuing education compliance. This position is responsible for conducting such continuing education audits and working with licensees to review their education submissions, answer questions and provide information, and/or advise them on the audit program requirements. In addition, the position handles the technical requirements related to any Colorado Open Records Act (CORA) requests submitted to the division, which includes the review, analysis and response to those requests.

Duties include, but are not limited to:

+ Developing a quarterly audit list with the assistance of the licensing section, and contacting the selected licensees for the continuing education (CE) audit and following up on the requested documentation;

+ Reviewing all documentation of education provided by the licensees in order to determine if they are in compliance with all education requirements, and noting any deficiencies;

+ Maintaining statistics regarding the quarterly audit numbers, including the number of compliant and non-compliant licensees;

+ Reviewing courses submitted for Commission approval for broker continuing education credit and determining whether courses meet the criteria for approval and effectively communicating with education providers;

+ Conduct course audits to ensure providers are compliant with respective continuing education requirements, rules, and regulations.

+ Assisting with responses to CORA requests to ensure compliance with the proper withholding of confidential/protected information, while still providing full disclosure of the information that is classified as public;

+ Maintaining an informational tracking record of all CORA requests and results in the division database for recording and reporting purposes.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

MINIMUM QUALIFICATIONS (MQs):

There are two ways to qualify for this position: 1) Experience OR 2) A Combination of Education and Experience

Option 1: Experience

Five (5) years professional* experience performing all of the following functions:

+ Experience analyzing documents for completeness, correctness, and/or compliance with laws, rules, policies and procedures;

+ Experience compiling and analyzing data, including utilizing databases;

+ Experience managing a high volume of calls and emails, including responding to difficult customers with tact and diplomacy;

+ Experience working according to detailed policies, procedures, and deadlines;

+ Experience utilizing general PC software applications, including Microsoft Office and/or Google Suite (e.g. Word, Excel, Google drive, Google forms, Google sheets etc.).

Option 2: A Combination of Education AND Experience

+ Associate’s Degree and Experience: Graduation from an accredited college or university with an associate’s degree in business, computer information systems, criminal justice, political science, law, psychology, sociology, or in a field of study closely related to the work assignment; AND

+ Three (3) years professional* experience performing all of the following functions:

+ Experience analyzing documents for completeness, correctness, and/or compliance with laws, rules, policies and procedures;

+ Experience compiling and analyzing data, including utilizing databases;

+ Experience managing a high volume of calls and emails, including responding to difficult customers with tact and diplomacy;

+ Experience working according to detailed policies, procedures, and deadlines;

+ Experience utilizing general PC software applications, including Microsoft Office and/or Google Suite (e.g. Word, Excel, Google drive, Google forms, Google sheets etc.).

OR

+ Bachelor’s Degree and Experience: Graduation from an accredited college or university with an associate’s degree in business, computer information systems, criminal justice, political science, law, psychology, sociology, or in a field of study closely related to the work assignment; AND

+ One (1) year of professional* experience performing all of the following functions:

+ Experience analyzing documents for completeness, correctness, and/or compliance with laws, rules, policies and procedures;

+ Experience compiling and analyzing data, including utilizing databases;

+ Experience managing a high volume of calls and emails, including responding to difficult customers with tact and diplomacy;

+ Experience working according to detailed policies, procedures, and deadlines;

+ Experience utilizing general PC software applications, including Microsoft Office and/or Google Suite (e.g. Word, Excel, Google drive, Google forms, Google sheets etc.).

Document this experience in your applicationIN DETAIL, as your experience will not be inferred or assumed. Part time experience will be prorated.

SUBSTITUTIONS:

+ Partial credit toward the degree requirement will be given for completed college/university coursework that did not result in a degree.A master's or doctorate degree from an accredited college or university in a field of study related to the work assignment will substitute for the bachelor's degree requirement.

*Professional work involves exercising discretion, analytical skill, judgment and personal accountability and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.

PREFERRED QUALIFICATIONS:

+ Knowledge of and experience utilizing databases, software and systems;

+ Experience reviewing, analyzing, and responding to Colorado Open Records Act (CORA) requests, including responding and redacting information pursuant to statute/rule;

+ An advanced degree in business, computer information systems, criminal justice, political science, law, law enforcement, psychology, sociology, or in a field of study closely related to the work assignment;

+ Experience with real estate broker industry;

+ Experience with auditing, investigations or compliance work;

+ Experience managing a heavy complaint and/or investigative caseload;

+ Experience applying generally accepted standards of practice directly related to any of the areas regulated by the Division of Real Estate;

+ Fluent in Spanish (speak, read, write);

+ Experience working with accessibility compliance;

+ Demonstrated experience working in a fast-paced environment in the public sector and/or a government agency;

+ Demonstrated experience working in a support role in a real estate office;

+ Experience updating content for websites;

+ Experience interpreting federal and state real estate regulations and statutes for customers.

Required Competencies:The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):

+ Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner;

+ Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner;

+ Demonstrated attention to detail;

+ Demonstrated critical thinking and analytical skills, including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action;

+ Demonstrated prioritization skills, including planning, organizing tasks, and managing work assignments;

+ Demonstrated time management skills, including the ability to multi-task to effectively manage competing and constantly changing priorities in order to meet tight deadlines;

+ Demonstrated ability to understand and abide by workplace principles, practices and behaviors as internally identified and defined by the division and department;

+ Demonstrated ability to read, understand, interpret, apply, and explain laws, rules, policies, and procedures;

+ Sound judgment and the confidence to make decisions on a routine basis;

+ Ability to travel independently, including work in-office, as required by business needs and scheduled by the supervisor;

+ Integrity and high ethical standards;

+ Accountability, reliability, including attendance;

+ Ability to maintain confidential, controversial, or sensitive information;

+ Self-starter, including the ability to work independently, learn new processes, utilize own knowledge and that of supervisor, and complete work with minimal supervision;

+ Demonstrated professional demeanor;

+ Knowledge and understanding in the use of PC software applications including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Doc’s, Sheets, Slides, etc).

Conditions of Employment:Candidates who fail to meet the conditions of employment will be removed from consideration.

+ The successful passing of a reference check and/or, if required, a background check.

+ A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, a review of job-related public information,etc.

+ The type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record.

+ Ability to travel independently, including work in-office, as required by business need and scheduled by the supervisor.

Supplemental Information

PLEASE READ - Required Application Materials

Interested individuals must submit the following online:

1. A completed State of Colorado Application(log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or "see résumé," "see attachment," or "see addendum" statements, will not be accepted in lieu of a completed application form.

2. A current email addresson your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from [email protected] and '@state.co.us' addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.

3. A detailed cover letter, explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.

Comparative Analysis Process: Structured Application Review

Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.

Veterans' Preference: Candidates who wish to assert Veterans' Preference should attach a copy of their DD-214 to their application. Failure to do so will result in being denied Veterans Preference.

PLEASE NOTE:Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable

accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the

employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to

our ADAAA Coordinator, at [email protected] .

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures , Chapter 8, Resolution of Appeals and Disputes , at spb.colorado.gov under Rules.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

DORA Q1: Please provide your Social Security Number. NOTE: This information will be kept strictly confidential and is only accessible to Human Resources Personnel.

02

DORA Q2: Are you a current or previous State of Colorado employee? Enter "yes" or "no" in the space provided. If "yes", enter 1) the State agency name, 2) dates of employment, and 3) your official classification title.

03

DORA Q3: If you are a current or former State of Colorado classified employee, have you ever been disciplinary terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-6, Automatic Resignation)? NOTE: Current and former State Personnel System employees who were disciplinary terminated, resigned in lieu of termination, or who were deemed to have resigned without notice (Board Rule 7-6, Automatic Resignation) must disclose this information on the application. Failure to disclose this information and/or falsification of application materials may result in being removed from consideration for this position.

+ N/A - I am not a current or former State of Colorado classified employee.

+ YES, I have been disciplinary terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-6, Automatic Resignation).

+ NO, I have NEVER been disciplinary terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-6, Automatic Resignation).

04

DORA Q4: Current or Former Classified Employees: Are you a transfer, non-disciplinary (voluntary) demotion, or reinstatement applicant?

+ Yes

+ No

+ N/A - I am not a current or former State of Colorado classified employee.

05

DORA Q5: VETERAN'S PREFERENCE NOTE: If you are not eligible for/seeking Veteran's Preference, please skip down to the bottom and select option "N/A". REQUIRED DOCUMENTATION: Candidates who wish to assert Veterans' Preference should attach a copy of their DD214 reflecting dates of service, type of discharge, and, if appropriate, a campaign badge or service medal. If information regarding a campaign badge or service medal is necessary to award preference points and is not reflected on the DD214, other documents reflecting the grade or medal must be provided. Other types of documentation may be required for ten point preference. *Note 1: For a complete list of service dates and campaigns used in awarding preference points visit: http://www.opm.gov/veterans/html/vgmedal2.htm **Note 2: Medal holders and Gulf War veterans who originally enlisted after September 7, 1980, or entered active duty on or after October 14, 1982, without having previously completed 24 months of continuous active duty; must have served continuously for 24 months or the full period called or ordered to active duty. ***Note 3: Effective October 1, 1980, military retirees at or above the rank of major or equivalent, are not entitled to preference unless they qualify as disabled veterans. Reservists who are retired from the Reserves but are not receiving retirement pay are not considered "retired military" for purposes of veterans' preference. REMINDER: Proof of eligibility must be provided before points are allowed. Please attach documentation to your application. If you have not done so, please go back and do so now. Veteran's Preference points WILL NOT be applied without the appropriate documentation. PLEASE CHECK ALL THAT APPLY:

+ N/A - I am not eligible for/seeking Veteran's Preference.

+ A) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: During any war declared by Congress

+ B) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: During the period April 28, 1952, through July 1, 1955;

+ C) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: For more than 180 consecutive days, any part of which occurred after January 31, 1955, and before October 15, 1976;

+ D) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: During the Gulf War period beginning August 2, 1990, and ending January 2, 1992;

+ E) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: For more than 180 consecutive days, any part of which occurred during the period beginning September 11, 2001, and ending on the date prescribed by Presidential proclamation or by law as the last day of Operation Iraqi Freedom; or,

+ F) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: In a campaign or expedition for which a campaign medal has been authorized*, such as El Salvador, Lebanon, Granada, Panama, Southwest Asia, Somalia, and Haiti.

+ G) I have served on active duty in the Armed Forces at any time and have a present service connected disability or are receiving compensation, disability retirement benefits, or pension from the military or the Department of Veterans Affairs; or

+ H) I am a Purple Heart recipient;

+ I) I am the spouse of a veteran unable to work because of a service-connected disability;

+ J) I am the unmarried widow/widower of certain deceased veterans; and

+ K) I am the mother of a veteran who died in service or who is permanently and totally disabled.

06

DORA Q6: Part of the required application materials includes a detailed cover letter, explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this. Q: Have you included this cover letter as an attachment to your application? (If not, you may go back and do so now). Yes, I have attached the required cover letter explaining how I meet the required competencies and how my accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make me a good fit for this position; I may also attach additional documents that demonstrate this. No, I have not attached the required cover letter to my application. Note: I understand that failure to include this information and follow instructions may prevent me from competing in subsequent measures used to arrive at a top group of applicants.

+ Yes

+ No

07

DORA Q7. Please explain IN DETAIL how you meet the following Minimum Qualifications: Do you have an associate’s degree and/or a bachelor's degree in business, computer information systems, criminal justice, political science, law, psychology, sociology, or in a field of study closely related to the work assignment? If yes, please list the type of degree and field of study in the space provided.

08

DORA Q7. Please explain IN DETAIL how you meet the following Minimum Qualifications: Five (5) years professional* experience performing all of the following functions: I. Experience analyzing documents for completeness, correctness, and/or compliance with laws, rules, policies and procedures; II. Experience compiling and analyzing data, including utilizing databases; III. Experience managing a high volume of calls and emails, including responding to difficult customers with tact and diplomacy; IV. Experience working according to detailed policies, procedures, and deadlines; V. Experience utilizing general PC software applications, including Microsoft Office and/or Google Suite (e.g. Word, Excel, Google drive, Google forms, Google sheets etc.).

09

DORA Q9: Clearly describe and provide examples of how you meet the following preferred qualifications: Knowledge of and experience utilizing databases, software and systems.

10

DORA Q10: Clearly describe and provide examples of how you meet the following preferred qualifications: Experience reviewing, analyzing, and responding to Colorado Open Records Act (CORA) requests, including responding and redacting information pursuant to statute/rule.

11

DORA Q11: Clearly describe and provide examples of how you meet the following preferred qualification: An advanced degree in business, computer information systems, criminal justice, political science, law, law enforcement, psychology, sociology, or in a field of study closely related to the work assignment.

12

DORA Q12: Clearly describe and provide examples of how you meet the following preferred qualifications: Experience with real estate broker industry.

13

DORA Q13: Clearly describe and provide examples of how you meet the following preferred qualifications: Experience with auditing, investigations or compliance work.

14

DORA Q14: Clearly describe and provide examples of how you meet the following preferred qualifications: Experience managing a heavy complaint and/or investigative caseload.

15

DORA Q15: Clearly describe and provide examples of how you meet the following preferred qualifications: Experience applying generally accepted standards of practice directly related to any of the areas regulated by the Division of Real Estate.

16

DORA Q16: Clearly describe and provide examples of how you meet the following preferred qualifications: Fluent in Spanish (speak, read, write);.

17

DORA Q17: Clearly describe and provide examples of how you meet the following preferred qualifications: Experience working with accessibility compliance.

18

DORA Q18: Clearly describe and provide examples of how you meet the following preferred qualifications: Demonstrated experience working in a fast-paced environment in the public sector and/or a government agency.

19

DORA Q19: Clearly describe and provide examples of how you meet the following preferred qualifications: Demonstrated experience working in a support role in a real estate office.

20

DORA Q20: Clearly describe and provide examples of how you meet the following preferred qualifications: Experie