"Alerted.org

Job Description

Job Summary

Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Come grow with us and see where a career at Raymond James could take you!

Essential Duties and Responsibilities

+ Become trained and skilled to effectively and efficiently function in the Operations Manager role:

+ Performs back-up for all operational functions as required by workloads and absences.

+ Works directly with home office personnel to coordinate branch-home office workflow.

+ Completes self-audit of branch procedures.

+ Assists Branch Manager with confidential matters and compliance visits and replies.

+ Assists Branch Manager with controlling expenses and operating at peak efficiencies.

+ Oversees ordering of supplies, purchase orders and postage usage.

+ May review branch invoices and operating statements.

+ Maintains branch operational manuals.

+ Researches and resolves complex problems relating to client accounts and inquiries.

+ Assists Branch Manager in disseminating information at regular branch meetings.

+ Coordinates rent, facility, office maintenance and cleaning/security issues.

+ Performs other duties and responsibilities as assigned. May perform some Branch Manager duties if Series 9 & 10 licensed.

+ Recruits, selects, orients, trains and supervises branch operations associates.

+ In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch personnel files.

+ Reviews daily work of operations associates; Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.

+ Ensures daily staffing levels and cross-training is adequate.

+ Coordinates registrations, continuing education, licensing, etc. of branch personnel.

+ Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Knowledge of

+ Comprehensive understanding of company policies and procedures and industry rules and regulations.

Ability to

+ Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude.

+ Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment.

+ Employ good analytical skills to be able to research account information and resolve problems.

+ Establish and communicate clear directions and priorities.

+ Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel.

+ Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes.

+ Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.

+ Work independently, under minimal supervision.

Education/Previous Experience

+ Bachelors degree from four-year college or university in related field and a minimum of one (1) year experience in the financial services industry, preferably including related operational management and supervisory experience.

~or~

+ Any equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications

+ SIE required provided that an exemption or grandfathering cannot be applied.

+ Series 7 required.

+ Series 63, 65 and/or 66 as required by state.

+ Ability to obtain Series 9 & 10 within six (6) months of hire

+ Ability to obtain additional securities and advisory state registrations if required by state.

Education

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance

Work Experience

General Experience - 3 to 6 years

Certifications

Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA), Series 63_AG - Agent - Financial Industry Regulatory Authority (FINRA), Series 65 or Series 66_RA - Investment Adv Rep - Financial Industry Regulatory Authority (FINRA), Series 7_GS - Gen Sec Rep - Financial Industry Regulatory Authority (FINRA), Series 8 or Series 9/10 or Series 12_BM - Branch Office Mgr - Financial Industry Regulatory Authority (FINRA)

Travel

Workstyle

Resident

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcomes

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.