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Job Description

Identity and Access Control Specialist

The Identity and Access Control Specialist will serve as an IAM Audit Analyst and is responsible for ensuring the confidentiality, integrity, and availability of our organizational systems and data by overseeing and enforcing IAM policies and procedures organization wide and will collaborate with cross-functional teams to ensure that IAM processes and aligned with business requirements and industry best practices. The Analyst will also provide guidance and support to business units regarding IAM policies and procedures, ensuring compliance with regulatory and legal requirements and will conduct periodic reviews of IAM policies and procedures to ensure they remain effective and relevant.

Job Responsibilities:Access Provisioning

+ Analyze user access needs, develop user access roles and add/change/delete user access accordingly using provisioning tools.

+ Efficiently process access requests for new hires, employees moving within the organization, and departing employees.

+ Ensure timely provisioning and de-provisioning of user accounts, adhering to security and compliance standards.

+ Manage access requests for file shares and multiple applications.

+ Respond to requests for new and established accounts.

+ Maintain account information in multiple databases.

+ Facilitate access requests and support for business-critical applications.

+ Assist with multi-factor authentication and VPN supported technologies.

+ Participate in on-call process and escalations as assigned.

+ Troubleshoot account creation, suspension/deletion, and access transfer issues.

Communication & Collaboration

+ Lead the process for documenting, analyzing and streamlining application account provisioning process.

+ Lead discussions with relevant teams to troubleshoot and resolve access-related issues promptly.

+ Analyze data and communicate risk to non-technical consumers, management and leadership.

Risk Management

+ Implement and maintain access controls to safeguard sensitive data.

+ Promptly respond and lead the reviews of business escalations for service issues or interruption.

+ In conjunction with management, lead user access audit reviews.

+ Collaborate with Technology and Enterprise Security teams to ensure that user and system account roles are designed considering principles of least privilege and segregation of duties.

Planning & Organizing

+ In conjunction with management, create and establish processes that ensure the consistent delivery of Access Provisioning tasks.

+ Assist in creating, reviewing and updating a How-To knowledge base of provisioning processes.

+ Develop new workflows or processes as assigned by management, including Role Definition, automation, access reviews, etc.

+ Participate in service improvement strategies for enhancing the delivery operations and processes within Comerica.

+ Assist with initiatives to improve operational effectiveness as measured by quality, resolution time reduction and customer satisfaction.

+ Other duties as assigned.

Qualifications

Position Qualifications:

+ Bachelor's Degree from an accredited university or 4 years of relevant experience or High School Diploma/GED and 4 years of relevant or transferable experience

+ 4 years of experience in Relevant Access Provisioning

+ 3 years of experience in IT Service Desk/IT Customer Support

+ 3 years of experience with Identity and Access Management controls, principles, methods and related regulatory obligations

+ 2 years of experience with the ServiceNow platform

+ 2 years of experience with common provisioning systems (i.e. SailPoint, Okta)

+ 2 years of experience in an IT support or end-user support role

+ 2 years of experience working in an IT service environment with a team of advanced technicians

Preferred Qualifications:

+ Access certification experience in SailPoint

About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer-disability/veteran