• Corporate Quality Reporting Analyst

    Comerica (Detroit, MI)


    Job Description

    Corporate Quality Reporting Analyst The Corporate Quality Reporting Specialist role helps to execute customer complaint reporting in support of Comerica's Compliance Management framework, including complaints received from Regulators and other external agencies. Under the direction of the Program Governance Manager, the position supports key processes to ensure transparency into the lifecycle of complaints to identify trends and patterns, including risk and performance concerns applicable to Complaint management processes. Position Responsibilities:Report Analytics Provide reporting services for the enterprise Complaint Management program from a change management, process, and documentation perspective. Collaborate to build understanding of existing Complaint trends and conditions and prepare reports that describe potential concerns with products or services offered by various Business Units. Development of business processes and operations based on Complaint trend reports. Monitor Complaint data submissions and collaborating with Business Units to achieve the resolution of data quality issues. Strategic Planning Present findings and recommendations to clients in the form of written reports, personal briefings, or group presentations. Consult with Business Units, Legal, Fraud Services, Fair and Responsible Banking, HR, Technology, and Corporate Compliance to create a sustainable reporting strategy. Influence the department's consulting strategy by supporting a data driven approach. Support internal education initiatives related to complaint reporting. Under the direction of the Corporate Quality Governance & Reporting Manager, support the development of complaint-related goals in-line with goal planning process. Professional Development Engage in activities (e.g. risk/compliance training, diversity initiatives, cross-functional teams) that increase business acumen and strengthen the engagement model for complaint reporting. Proactively provide feedback to department leadership regarding opportunities to improve the unit's quality of service, Support special projects that improve the First Line of Defense management of complaints and/or customer service from a reporting perspective.

    Qualifications

    Position Qualifications:

    + Bachelor's Degree from an accredited university or High School Diploma or GED and 4 years of relevant experience with management and analysis of data, and validations for accurate reporting. in lieu of Bachelor's degree

    + 4 years of experience with reporting tools and data analysis (Excel: VLOOKUP, Pivot Tables)

    + 3 years of experience analyzing or interpreting procedures and/or regulatory requirements

    + 2 years of experience working with varied business units with a basic understanding of banking products and services

    + 2 years of experience utilizing Power BI and Microsoft products including Outlook

     

    About Comerica

     

    We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

     

    Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.

     

    NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

     

    Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

     

    Comerica is proud to be an Equal Opportunity Employer-disability/veteran