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Help Us Lead with Heart — and Keep Tails Wagging Charleston Dog Walker is searching for a standout Pet Care Team Manager to help lead our growing team and deliver exceptional care to Charleston’s pets and their people. This is a part-time (approx. 20 hrs/week) remote position for someone based in Charleston, SC who is highly organized, exceptionally responsive, and deeply committed to customer service.

You’ll be the behind-the-scenes hero of our weekday operations — ensuring our team has what they need, clients feel heard and supported, and every pet care visit runs smoothly. It’s a role that blends thoughtful leadership, confident communication, and a genuine love for animals. What You’ll Be Doing As Pet Care Team Manager, you'll be the first line of support for our pet sitters when they need help during a visit. Whether it’s a dog who won’t go outside, a cat showing signs of stress, or questions about feeding, medication, or behavior — you'll be the one guiding them with calm, confidence, and real pet care expertise.

You’ll ensure the team feels supported and empowered to do their best work. You'll also be a key connection for clients and prospects, making sure they feel confident in our services and helping them get the information they need.

Here’s what you’ll be responsible for:

+ Support sitters during visits by providing knowledgeable, real-time advice on pet behavior, care routines, and safety concerns

+ Be on-call and available during our service hours (Monday–Friday, 7am–9pm EST) to respond promptly to staff needs, issues, or emergencies

+ Assign and manage the daily pet care visit schedule using our online system (Precise Petcare)

+ Monitor visit journals, GPS check-ins, and schedule compliance to ensure top-quality care and consistency

+ Answer client phone calls, emails, and texts promptly with professionalism and warmth

+ Confidently handle prospective client inquiries, explain our services, guide them through next steps, and address any questions or concerns to help convert them into clients

+ Lead staff with 1:1 coaching, performance reviews, and staff issue documentation

+ Organize and co-lead virtual staff meetings — schedule them, create the agenda, and actively participate as a leadership voice

+ Track onboarding progress for new hires and conduct check-ins to support a successful start

+ Post helpful updates and training tips to staff in Slack and submit weekly team summaries

+ Track and allocate tips and bonuses

+ Help maintain and update internal SOPs and recommend improvements to streamline our operations

Who You Are

+ A warm, confident communicator who feels just as comfortable picking up the phone as writing a thoughtful email

+ Experienced in pet care — you have a solid understanding of pet behavior, handling, basic health concerns, and how to guide others through common issues

+ Highly responsive and proactive — you don’t let messages sit or problems linger

+ Calm and steady under pressure — you know how to assess a situation, prioritize, and stay composed when the unexpected happens

+ Detail-oriented and organized — able to juggle multiple moving pieces without letting anything fall through the cracks

+ Tech-savvy and able to navigate scheduling software, online tools, and spreadsheets

+ Great at organizing and leading others — you enjoy coaching people and helping them succeed

+ Passionate about building a role that lasts — you’re looking for a long-term fit

Requirements

+ Based in the Charleston, SC area

+ Available ~20 hrs/week, Monday–Friday, with on-call availability between 7am–9pm EST

+ Must have reliable internet, a smartphone, and a computer

+ Legally authorized to work in the U.S. and able to pass a background check

+ Minimum 12-month commitment required (we’d love for you to stay for years)

+ Minimum of 1 year experience in professional pet care, veterinary, shelter, or training settings is strongly preferred

Compensation & Benefits

+ $22/hour starting pay, with potential increases based on performance

+ Paid via direct deposit on the 1st and 16th of each month

+ Flexible, remote work with meaningful ownership

+ The chance to lead a thoughtful, mission-driven team — and make a real impact

About Us Charleston Dog Walker is a professional dog walking and pet sitting company built on trust, compassion, and joy. We give pet parents peace of mind when they’re away — and we do it by showing up for their pets like they’re our own.

Our clients count on us. Our team depends on us. And we’re looking for someone who’s ready to step in, take the lead, and grow with us for the long haul.

Ready to lead with purpose and help pets (and people) have a great day, every day? Apply now — we’d love to meet you.

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