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Support Technician 1 - Domestic Relations

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Support Technician 1 - Domestic Relations

Salary

$33,384.00 Annually

Location

Easton, PA

Job Type

Full time

Job Number

2025-00201E

Department

Court Administration

Division

Domestic Relations

Opening Date

05/23/2025

Closing Date

6/6/2025 5:00 PM Eastern

+ Description

+ Benefits

+ Questions

Application Requirements

Begin an exciting career working for the Domestic Relations division of Northampton County's Court Administration!

These positions offer comprehensive medical/dental benefits along with generous paid Personal, Vacation, Sick and Family Sick leave time!

In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the Minimum Requirements for this position as noted in the Job Description. We encourage all applicants to provide a comprehensive, concise history of their education, certification, licensing, and employment history. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application.

For questions regarding this posting, please contact Sherry Christman, Human Resources Analyst [email protected] 610-829-6382.

Equal Employment Opportunities – It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.

Job Description

GENERAL PURPOSE

The Support Technician 1 position is responsible for specialized work functioning in support of the County’s Domestic Relations child support program. Work includes performing varied assignments which require knowledge of the County and the Commonwealth’s Domestic Relations support activities relating to payment collection. The individual in this role is responsible for the independent performance of procedural duties, but the emphasis is on the breadth and scope of the position’s role in support of one or more Conference Officers.

SUPERVISION RECEIVED

This position reports directly to the Domestic Relations Support Services Supervisor or Office Supervisor.

SUPERVISION EXERCISED

This position is not responsible for the supervision of other employees.

ESSENTIAL DUTIES OF THE POSITION

Reviews and processes correspondence, computer data, orders, conference notes, summaries, and other forms for staff members.

Compiles data for Conference Officer’s use, may compose routine correspondence, letters, notices, forms, etc.

Updates files as necessary. Assembles materials for reports, summaries, and other uses from information submitted by parties, employers, lawyers, and other offices both within and outside of the Court. Completes forms requires to initiate, follow up, or complete processing of support activities.

Sorts and processes PACSES income attachment batch forms. Identifies which attachments should be mailed out, depending on whether an excess amount should be added or deleted according to case balance.

Enters data in computer system to update and maintain support accounts, receives reminders to review case status, pulls case, and refers to staff member for action.

Answers overflow telephone calls from clients, lawyers, and members of the public and representatives from other county and court offices, explains general functions and operations of office, or provides status of case.

Schedules and reschedules appointments and pre-trial conferences.

*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE– Completion of a high school, or general equivalency diploma;AND

At least one (1) year of clerical experience in an administrative, professional, governmental, or judicial setting;OR

Equivalent combination of education and experience.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of the policies, practices, and procedures involved in a county domestic relations child support program.

Knowledge of the organizational relationships within the Domestic Relations Court and related programs.

Knowledge of functions, operations, and procedures of the Commonwealth’s central child support collection program.

Skill in gathering information from the child support computer system, and responding to a variety of individuals, clients, attorneys, and others on child support matters.

Skill in organizing workload, addressing priorities, and completing clerical processing requirements.

Ability to compile and prepare court orders, and understand payment schedules and other child support information.

Ability to input, access, and interpret computer data.

Ability to establish and maintain effective working relationships with associates, callers, visitors, clients, and representatives of other offices.

Ability to read, write, speak, understand and communicate in English to perform the duties of this position.

TOOLS AND EQUIPMENT

Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to walk, sit, talk or hear.

The employee must occasionally lift and/or move up to twenty-five (25) pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually quiet.

SELECTION GUIDELINES

Formal application, rating of education and experience, interview and reference check as well as job related tests may be required.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)

DESIGNATION: EXEMPT SERVICE (JUDICIALLY APPOINTED)

PAY GRADE: CN-15

UNION STATUS: COURT APPOINTED NON-PROFESSIONAL UNIT

Updated December 2021

Full-time employees of the County of Northampton are afforded a package of benefitswhich includes the following:

Medical Insurance

Vision and Prescription

Dental

Life Insurance

Retirement

I. Medical Insurance

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plans varies by the coverage selection and number of dependents; and may be subject to collective bargaining, if a union member. The employee may also elect to opt out of the County's medical insurance if proof of coverage through the spouse's employer is provided. Under this arrangement, the employee is provided with an annual $1,500.00 opt out payment.

II. Vision and Prescription

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member. Coverage under the vision plan varies and depends upon the employee's choice of doctor and frame selection.

III. Dental Coverage

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member.

IV. Life Insurance

A life insurance policy is afforded to full-time employees beginning on the first day of employment, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement. $20,000 is afforded to all eligible employees.

V. Retirement

All full-time employees and part-time employees working more than 1000 hours per year qualify for County of Northampton retirement benefits, in which employees must contribute 5% of their earnings, and employees may choose to add additional voluntary contributions, not to exceed an additional 10%. Additionally, employees may participate in an optional deferred compensation plan [457(b)] which may provide present tax advantages and future retirement savings. Such arrangements are made directly with the providers and the County will administer payroll deductions only.

01

Each applicant must complete this supplemental questionnaire as a part of the applicant screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

+ Yes

+ No

02

The Support Technician 1 position is part of the Court-Appointed Non-Professional Union, and starting salary is dictated by the Collective Bargaining Agreement. The starting salary for this position is $16.05 per hour ($33,384 annually) and is non-negotiable. Please choose "yes" to indicate your understanding of the starting wage, and that this is non-negotiable.

+ Yes

+ No

03

Do you have one (1) year of general clerical work experience in an administrative, professional, governmental or judicial setting? If yes, your work history section must reflect this experience to qualify.

+ Yes

+ No

Required Question