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Position Description

IT support is a commodity but AMAZING customer service is not! The Field Network Technician (Project Implementer) is responsible for the following: -\tTravel to new client onboardings to perform network documentation, toolset deployment and network assessments. -\tInstall Firewalls, Switches, Access Points and Phone systems as part of project deployment.-\tDocument all network and client changes that occur during new hardware deployment.-\tEnsure highest level of availability for network resources and maximize uptime throughout the project lifecycle.-\tCommunicate in a knowledgeable, yet approachable, language with the client to allow understanding of complex terminology and practices by the client.-\tComplete additional onboarding tasks as assigned by the Project Manager and Technical Project Manager.Secondary Responsibilities: When not travelling for projects, the Network Technician\/Project Implementer will assist with local\/regional IT tasks for Reynolds and Reynolds and KeyTrak.Company Overview: Proton Dealership IT is a division of The Reynolds and Reynolds Company. Proton Dealership IT provides support and amazing customer service to automotive dealerships across the nation.

Training

Requirements

Must have a valid driver\u2019s license, with fewer than 2 moving violations in the last three years and no OVI\/DUI\/DWI violations in the last five years~^~Must be able to lift at least 50 pounds on a consistent basis~^~Must have at least 2-3 years direct experience in a similar Project role~^~One-year certificate from a college or technical school is preferred~^~Seasoned with Ticketing Systems, Local Exchange, and Email\/Server Migrations~^~Strong sense of Firewall Configurations, Cisco, and Networking~^~Accustomed to Imaging and VMware Virtualization~^~Knowledgeable on Cabling and Telco Circuits~^~Educated on VoIP, VLANs, DNS, BSOD, and GPO\u2019s~^~Direct experience with Microsoft 365, GSuite, Active Directory, and Azure AD~^~Ability to travel to project sites on a regular basis. Up to 50% overnight travel (overnight hotel stays).~^~Experience updating project and technical documentation~^~Must be able to attend a paid training class in Texas~^~Non-Technical Competencies: Excellent interpersonal skills. Reacts well under pressure. Attention to detail, creating a high degree of quality over quantity. Demonstrates accuracy and thoroughness towards all projects. A great attitude and eye for keen documentation. A deadline-driven mindset with multi-tasking expertise. Ability to use innovation and creativity in problem solving scenarios. Ability to work effectively in a team environment. Ability to independently organize and prioritize work.

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account- 401(k) with up to 6% matching- Company vehicle for work purposes- Working remotely with a company cell phone, laptop, and other provided home office equipment- Paid holidays, vacation and sick daysReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Salary:

60,000.00 - 60,000.00 / Yearly