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Req #: 246124

Department: UW MEDICINE IT SERVICES

Appointing Department Web Address: http://uwmits\_hires.uwmedicine.org/

Job Location Detail: **Primary work location may be fully remote within the US or at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle**

Posting Date: 05/15/2025

Closing Info:

Open Until Filled

Salary: $8,216 - $10,000 per month

Shift: First Shift

Notes:

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, **click here.**

**UW MEDICINE IT SERVICES** has an outstanding job opportunity for a **Data Navigator** .

WORK SCHEDULE

+ 100% FTE – 40 hours per week

+ Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday **DEPARTMENT DESCRIPTION** **UW Medicine IT Services (ITS)** is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

POSITION HIGHLIGHTS

+ 100% remote opportunity – Must be able to travel to Seattle offices when required

+ Values-based work environment

+ Active departmental Equity, Diversity, and Inclusion Committee

+ 15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year

+ 100% matching, 100% immediately vesting 403(b) **PRIMARY JOB RESPONSIBILITIES**

+ Demonstrating a high degree of customer service to quickly understand, clarify, and accurately route customer requests to existing solutions, training resources, and/or the proper ticket queue for further analysis by subject matter experts within Analytics’ scope

+ Serving as the “concierge” of Analytics by acting as the primary customer service contact for all Analytics reporting requests

+ Continuously keeping up-to-date on all report and data offerings across Analytics’ business intelligence tools: Epic Cogito SlicerDicer and Epic Cogito Reporting Workbench, Tableau, PowerBI, and SSRS

+ Prepare incomplete tickets to meet intake entry criteria in accordance with standard request templates when required

+ Working closely with the Epic Cogito team, Analytics team, Epic Applications’ teams, Clinical Informatics, and internal UW Medicine customers to understand how to offer the best solution to each customer

+ Persuade customers to utilize existing solutions that meet their needs whenever possible to avoid expansion of the reporting catalog

While all members of the Data Services Team are expected to develop a proficiency across the domains we support, the Data Navigator’s areas of responsibility include, but are not limited to:

+ Providing advanced level technical guidance and maintaining a high level of awareness of current and future business intelligence and Epic Cogito technologies and best practices

+ Fully understand the various organizational structures of UW Medicine and their unique requirements

+ Supporting the Analytics communications plan and strategy

+ Supporting Analytics team members in explaining and maintaining a reporting infrastructure that meets the demands of UW Medicine

+ Supporting internal projects, initiatives, ITS, and departmental project tasks

+ Participating in internal team development projects, enhancements, and processes

+ This position must be able to work independently and within a team environment while managing multiple priorities in a fast-paced information technology environment **REQUIREMENTS**

+ Bachelor’s degree in Computer Science, Information Technology, Business Administration, Health Administration, or related field or equivalent combination of education/experience

+ 4+ years of experience which must include:

+ 4+ years of progressively advanced customer service experience with a history of delivering high quality products to customers in a high-volume environment

+ 4+ years of recent healthcare or IT experience

+ 3+ years’ experience performing progressively more complex and responsible Business Analysis tasks

+ Holds 1 or more current Epic certifications OR has obtained Epic proficiency in 2 or more areas and has consistently demonstrated technical competencies for 3+ years in relevant functional/business area

+ Experience with managing large volumes of tickets in ServiceNow

+ Intermediate experience with Epic Clarity Data Model reporting

+ Intermediate understanding of business intelligence reporting tools and best practices

+ Intermediate experience with healthcare data analytics processes and solutions

+ Practical knowledge of healthcare data and terminology **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER**

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

**Become part of our team. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.