• Computer Support Analyst 1

    University of Washington (Seattle, WA)


    Req #: 246354

     

    Department: UW CONTINUUM COLLEGE

     

    Appointing Department Web Address: https://www.continuum.uw.edu/

     

    Job Location Detail: Hybrid schedule with in-office days on Tuesdays & Wednesdays

     

    Posting Date: 05/23/2025

    Closing Info:

    Closes On 06/08/2025

     

    Salary: $4,428 - $5,955 per month

     

    Shift: First Shift

    Notes:

    As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20250130-a11y.pdf) .

     

    As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

     

    UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

     

    **UW Continuum College has an exciting opportunity for a Computer Support Analyst 1** **UW Continuum College** (Continuum) expands the reach of the University of Washington with programs like UW Professional & Continuing Education, International & English Language Programs, Youth & Teen Programs, and the Osher Lifelong Learning Institute at the UW that meet the needs of various learners at all phases of their lives. We are focused on removing obstacles to relevant educational opportunities by addressing geographic, financial, length of commitment and time constraints, increasing access to knowledge for more people. As a diverse community that values inclusivity and collaboration, we foster a respectful, supportive workplace where innovation comes to life. By looking ahead and experimenting with new approaches, we’re creating new educational opportunities to help people thrive in a world of change.?

     

    About the position

    The primary function is to provide a combination of analysis and technical computer support functions focusing on the planning, acquisition and use of computer hardware and software for Continuum College.

     

    This role has an emphasis on developing systems solutions that require understanding of the specific disciplines of the organization/unit being supported AND performing a combination of hardware, software, database, programming, user training, and/or networking functions to meet the specific needs of the unit. Work often involves maintaining or administering one or more local area networks designed for departmental use.

    About you

    You thrive in a collaborative, dynamic work environment. You share a passion for Continuum’s values: diversity and respect for all, equity and inclusivity, a never-ending pursuit of excellence, integrity, and trust & openness.

     

    **FUNCTIONAL RESPONSIBILITIES** Technical Support and Troubleshooting:

    • Provide comprehensive Tier 1 technical support for Continuum administrative staff, including troubleshooting software, hardware, and network issues, guiding users through problem resolution steps, and escalating complex issues to Tier 2 support as necessary.

    • Collaborate with Tier 2 and IT Infrastructure teams on escalated issues, project rollouts, and system upgrades to ensure minimal disruption to end users.

    Hardware Support:

    • Conduct regular maintenance and updates of computer hardware and peripheral devices to ensure optimal performance and longevity, including diagnosing hardware failures and coordinating repairs or replacements.

    • Maintain accurate inventory of IT assets, including tracking hardware assignments, software licenses, and coordinating lifecycle replacements in partnership with IT leadership.

    Application Support:

    • Install, configure, and update software applications according to Continuum's technology standards, ensuring compatibility and integration within Continuum’s computing environment.

    • Support the implementation and use of collaboration tools and cloud-based services (e.g. Microsoft O365, Microsoft SharePoint, Zoom, Canvas, ServiceNow, etc.)

    User Training and Education:

    • Develop and continuously update comprehensive documentation to support the effective use of technology and systems within Continuum College including creating user manuals, knowledge base articles, troubleshooting guides, etc.

    • Facilitate technology onboarding for new Continuum staff, including setting up user accounts, provisioning equipment, configuring software, and conducting orientation on Continuum’s core IT systems and services.

    • Ensure new users understand best practices for data security, remote work tools, and how to access technical support.

    • Participate in the deployment of new technology tools or systems by assisting with testing, documentation, training, and post-rollout support.

    MINIMUM REQUIREMENTS

    Two years of experience in programming or computer support services of a technical nature.

     

    Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

     

    A successful candidate will also have:

    Familiarity with applications like Microsoft Office 365, SharePoint, Canvas, Zoom or similar products.

     

    At the University of Washington, diversity, equity, inclusion and belonging are central to our efforts to maintain a welcoming campus climate where all can find community. Affinity groups, among other resources, are available as an opportunity for UW Staff and Faculty to build connections across our campuses. To learn more about DEI-related resources, trainings, and policies, please visit our website, https://hr.uw.edu/diversity .

     

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    University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.