• Financial Access Specialist 1 - Front Desk Patient…

    University of Washington (Seattle, WA)


    Req #: 246239

     

    Department: UW MEDICINE - INSURANCE ELIGIBILITY & COUNSELING

     

    Posting Date: 05/23/2025

    Closing Info:

    Closes On 05/30/2025

     

    Salary: $3,676 - $5,256 per month

     

    Shift: First Shift

    Notes:

    As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, **click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20230701\_a11y.pdf)**

     

    **UW MEDICINE - INSURANCE ELIGIBILITY & COUNSELING** has an outstanding opportunity for a **Financial Access Specialist 1 - Front Desk Patient Support** .

    WORK SCHEDULE

    + 40 hours per week, Mondays - Fridays, Day Shift, 8:30 AM - 5:00 PM

    + Onsite position may be located at any of the UW Medicine Campuses which includes Harborview Medical Center (HMC), University of Washington Medical Center Montlake Campus (UWMC-ML), or the University of Washington Northwest Campus (UWMC-NW) **POSITION HIGHLIGHTS**

    + Act as patient advocate, independently review patient concerns for appropriate action, provide scheduling for counseling with funding options; perform work that supports the patient financial services and patient relations goals of the hospital

    + Provide prompt and courteous insurance clearance service using your excellent communication skills with internal and external customers

    + Be a part of a team dedicated to supporting UW Medicine where Patients Are First **DEPARTMENT DESCRIPTION**

    + The UW Medicine Insurance Eligibility and Counseling Services Department (IECS) functions in assisting patients to apply for appropriate funding/insurance; obtaining and verifying the insurance coverage and benefits for facility and professional services, which may include emergency services, inpatient hospitalization, transportation, rehab, therapies, nursing home placement, home health care/durable equipment, outpatient surgeries, clinical visits, and specialized procedures; also with application and verifying L&I, Crime Victims and other coverages.

    + Our team values excellent customer service, timely response, accurate authorization, and courteous processing of calls **PRIMARY JOB RESPONSIBILITIES**

    + Schedule patients and determine appropriate financial assistance opportunities

    + Manage all aspects of UW Medicine’s Financial Assistance front-desk processes

    + Appropriately access patient’s needs and potential funding

    + Document the progress of each case in Epic notes

    + Act as a liaison to the billing department

    + Demonstrates knowledge and understanding of patient privacy rights

    + Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties for authorized purposes only **REQUIRED POSITION QUALIFICATIONS**

    + High School diploma or GED certificate plus one year of experience in a medical office setting; OR, equivalent education/experience. **ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER**

    UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

     

    All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

     

    **Become part of our team. (https://www.uwmedicine.org/about/career-opportunities)** Join our mission to make life healthier for everyone in our community.

     

    University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.