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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

187 Edinburgh St, Rochester, New York, United States of America, 14608

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

210632 Psychology-MHFC

Work Shift:

UR - Day (United States of America)

Range:

UR URC 208 H

Compensation Range:

$23.52 - $32.92

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

GENERAL PURPOSE

In collaboration with the Clinical team, facilitates the planning and delivery of appropriate discharge services for patients accepting of such, including but not limited to service and resource linkages, follow up appointments, and transportation arrangements. In collaboration with clinical team, but with reasonable independence, serves as a liaison and advocate for patients and their families with identified service providers, ensuring continuity of care. May also provide support through post discharge contact focused on supporting adherence to discharge plan, up to 1 week. Working closely with health home care management agencies, may facilitate new referrals, reinforce existing connections to health home services with any care management agencies and serve as a centralized in-house expert on facilitating health home connections for assigned patients.

ESSENTIAL FUNCTIONS

+ Verifies health home assignments for assigned patients. Verifies Medicaid status using MAPP/Psyckes as needed.

+ Contacts assigned care manager to request collateral information at admission and document in eRecord.

+ Completes screening for eligibility and facilitates referral for patients not in health home.

+ Ensures referral is directed to the appropriate care management agency.

+ Requests a warm handoff occur with the Health Home care management agency during the patient’s visit.

+ Assists with updating health home care manager regarding the discharge plan.

+ Consults and collaborates with team members and patient/family on safe discharge planning.

+ Meets with assigned patients prior to discharge to discuss follow up post discharge.

+ Maintains appropriate contact with patient’s family and community supports, living situation, etc. regarding discharge plan/updates.

+ Ensures division, department, and Hospital policies and procedures are implemented with regard to professional practice, discharge planning and patient care.

+ Complies with division and departmental quality assurance and staff development activities.

+ Ensures timely completion of time reporting and other Hospital or division forms, as well as Hospital and division mandatory in-service training programs and reviews.

+ Attempts to follow up with patients up to a week post discharge by contacting the patient to provide assistance and support as needs arise and within scope of practice.

+ During the phone contact, verifies patient’s access to own safety plan that was completed during presentation and consults Sr Clinical Evaluator if safety concerns arise.

+ Functions as the main contact if assigned patient has questions after discharge.

+ Ensures linkage occurs with the appropriate party to ensure patient need is addressed.

+ Provides back up services, within scope of practice, as requested in the absence of co-workers.

+ Makes referrals for agreed upon services and provides instruction/information for other needed resources, including but not limited to, emergency housing, food banks, and community-based support services.

+ Arranges discharge transportation and schedules follow up appointments as needed.

+ Subscribes to the departmental goal of creating a culturally competent environment by treating patient, families, trainees, and co-workers in a sensitive manner with appropriate attention to cultural differences.

+ Participates in available cultural competence events and training appropriate to job duties.

+ Documents all interactions, interventions, referrals, discharge plans, contacts in the patient’s chart in compliance with division, department and Hospital policy.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

+ Bachelor's degree in social work, Psychology, or other human services related degree and 1 year of experience in working with behavioral health population in a direct care capacity required

+ Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

+ Understanding of psychosocial stressors, community resources and safety issues

+ Basic crisis intervention skills

+ Problem solving skills

+ Well-developed listening skills

+ Ability to communicate clearly

+ Ability to advocate, research, and collaborate on behalf of patients preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.