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GENERAL SUMMARY:

Under direct supervision, provides clerical support for the Physical Rehabilitation Service product lines with an emphasis on customer satisfaction and competency in dealing with a diverse patient population.

This job could involve assisting with routine patient care but is primarily a clerical/secretarial focused role. Ideal candidates will have experience working in an office environment, preferably in the healthcare field.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

+ Timely registration of patients for outpatient rehab services.

+ Gathers necessary information to provide insurance verification and authorization for services, documents info in patient history.

+ Place, answer, screen and direct telephone calls, providing routine information or taking accurate messages.

+ Collects payments for outpatient services, co-pays, deductible, generates receipts and balances cash drawer daily

+ Schedules patients for first available appointment based on patient’s availability

+ Performs charge entry on a daily basis keeping account information up to date.

+ Maintains supply of charts, office supplies, and forms.

+ Generates daily schedules for facility, therapists, and techs.

+ Courteously answers inquiries by phone or in person and directs guests appropriately.

+ Answers routine questions regarding departmental policies and procedures.

+ Sorts and distributes incoming mail.

+ May instruct patient and families regarding therapy schedules and registration procedure.

+ Inform outpatients and families regarding insurance benefits.

+ Perform routine clerical functions such as photocopying faxing and filing.

+ Assist in setting up routing physical therapy treatments such as whirlpool, hot and cold packs, paraffin, traction, electric stimulation and other routine modalities under close supervision of a PT or PTA and in accordance with established treatment plans. 1

+ Assist in the stocking of linen and removing soiled linen from OT/PT department.

+ Assist in the cleaning and storage of equipment and supplies and make minor adjustments and repairs to equipment as needed.

+ Assist in the cleaning of the OT/PT departments.

+ Monitor and log the temperature of the hot and cold pack machines and the patient refrigerator.

+ Monitor and log the oxygen tank for the amount of oxygen left in tank. Call respiratory therapy to have tank refilled if necessary.

+ Order and stock routine supplies/equipment for OT/PT department.

+ Work cooperatively with others to meet team and organizational goals.

+ Plan and act with internal and external customers in mind.

+ Promote positive relationships through effective communication.

+ Seek to understand and improve work-related processes.

+ Attend department staff meetings and in-services. May complete and distribute staff meeting minutes.

+ Observe all hospital and department policies.

+ Perform other related duties as requested.

EDUCATION/EXPERIENCE REQUIRED:

+ High School Diploma

+ A minimum of one year experience using a patient registration, verification & scheduling system, preferred.

+ Knowledge of medical terminology preferred.

+ Interpersonal skills to effectively greet and communicate (in person and by telephone) with customers and co-workers.

+ Basic computer skills to allow use of hospital order communication system and software programs.

+ Use of standard office equipment (e.g. copy and FAX machines, computers, etc.)

+ Strong organizational skills and ability to work in an environment with multiple interruptions.

+ Willingness to learn new skills needed to perform job.

Additional Information

+ Organization: Henry Ford Macomb Hospital

+ Department: Physical Therapy - Commons

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.