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Start here at Hartford HealthCare and work where every moment matters! Hartford HealthCare at Home doesn’t just take great care of our patients; we take great care of our therapists too! Our benefit options at Hartford HealthCare at Home are designed so you can care for yourself and your family, just as you care for others when you are here. What our colleagues love about HHCAH: • Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents • Loan forgiveness for qualifying existing student loans • Employee assistance and wellness programs including a strong focus on promoting mental health • Paid time off and health insurance packages • All therapists are provided a cellphone and laptop • Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more! Hartford HealthCare at Home - We currently have Fulltime, Part-time and Pay Per Visit opportunity with HHCRN’s home care division with flexible scheduling, wonderful work-life balance! For over 115 years, Hartford HealthCare at Home has been fulfilling our mission by enabling individuals to achieve maximum independence, participate in their own plan of care, and to live with dignity while receiving quality care in their own homes. Our dedicated caregivers of HHC at Home use the latest in research and education to develop a coordinated, consistently high standard of care for all its customers. *Job Summary:* The Homecare Navigator Team Lead assists the Manager of Strategic Partnerships with the oversight of the daily operations and performance of the Homecare Navigator team within assigned hospitals. This role plays a key part in supporting and executing strategies to meet and exceed system referral and agency growth targets. The lead supervises a dynamic Navigator team, ensuring the successful development and implementation of annual business growth, sales, and marketing plans. In close collaboration with hospital referral sources, this role cultivates strong relationships, drives innovative outreach strategies, and ensures that Hartford HealthCare at Home (HHCAH) services meet the needs of hospital partners. The lead works jointly with the Region Executive Director, Clinical Director, and Manager/Director of Strategic Partnerships to support the Regional Business Development (BD) strategy. Additionally, the Lead works with hospital case managers and care coordinators to educate patients, families, and healthcare professionals about care options. They ensure smooth transitions for patients across care settings, reduce readmissions, and support improved communication between patients, families, and providers. The role also plays a critical function in identifying strategic partnership opportunities and generating qualified referrals for HHCAH. Key Responsibilities: General Responsibilities: • Meet or exceed corporate admission goals across all service lines. • Build trust and relationships within the agency and across hospital partners. • Market HHCAH service lines to system stakeholders. • Identify patients at risk during care transitions using standard assessments. • Review and validate patient demographic and clinical information. • Supervise and train Navigator team performance and workflows, ensuring timely and accurate patient referrals and seamless care transitions. • Support the development of the HomeCare Navigator team members through teaching and mentorship. • Maintain team schedules in alignment with patient discharge volumes. • Report on team success and opportunity metrics to Manager of Strategic Partnerships and others as requested. • Support employee performance evaluations and discipline in collaboration with and under the guidance of the Manager of Strategic Partnerships. Referral & Chart Review • Review relevant data from HCHB and EPIC (e.g., demographics, H&P, comorbidities, therapy/services). • Document DME needs, supplier contacts, critical medications/labs, and high-risk concerns. • Identify support services (e.g., CCCI, CHCPE, ICP, ACOs) and share with the HHCAH team. • Communicate essential care planning information to HHCAH staff. • Monitor all patients in hospital/SNF/ALF and notify HHCAH regarding expected start-of-care. • Track patients transitioning to SNFs for post-rehab follow-up. • Assist with complex discharges in collaboration with care coordination teams. Bedside & Transitional Support: • Meet patients/caregivers at bedside to conduct visual assessments and provide education. • Follow up post-discharge to ensure adherence to care plans and goals. • Address language/interpretation needs, confirm homebound status, identify primary caregivers, and address discharge barriers. • Reinforce importance of provider follow-ups, confirm legal representation, and identify appropriate services (e.g., hospice, behavioral health). • Engage patients in meaningful goals and create sustainable care plans. Education & Communication: • Introduce HHCAH services and explain next steps in care planning. • Ensure patient/family receives clear communication about the process and any financial responsibilities. • Provide disease-specific education using teach-back methods and RED FLAG warning signs. • Supply contact information and attend family meetings as needed. • Review discharge summaries and med lists with patients, reinforcing medication and care understanding. • Initiate Personal Health Record and promote health literacy and early intervention awareness. Coordination & Collaboration: • Coordinate discharge planning with hospital care teams and document key updates. • Recommend post-acute services to case management teams. • Present the HHCAH Patient Care Form when compliance issues arise. • Maintain communication with PCPs and HHCAH staff to ensure continuity of care. • Proactively address transitional care issues and barriers, intervening when necessary. • Represent HHCAH at hospital rounds and provide consultation to partner agencies. • Maintain confidentiality (HIPAA/state/federal regulations). • Actively participate in H3W performance improvement initiatives. • Perform other duties as assigned. Minimum Requirements: Associates degree in Nursing (ADN) Preferred Education: Bachelor’s Degree in Nursing (BSN) Experience: Minimum of 3-years of case management, discharge coordination, or sales experience in the last 5 years. Preferred Experience: Within the last 5 years, 4-years’ experience in healthcare sales Language Skills: Fluent in English speaking and written. Preferred Bi-lingual speaking (Spanish preferred) Knowledge, Skills and Ability Requirements: Knowledge: • Strong working knowledge of care transitions, discharge planning, and home health/hospice services. • Familiarity with healthcare systems and processes, including EPIC, HCHB, and CMS guidelines. • Knowledge of HIPAA regulations and patient confidentiality requirements. • General knowledge of health conditions, medication management, and care coordination practices. Skills: • Leadership & Supervision: Ability to train, mentor, and guide a team in a high-volume, fast-paced environment; provides performance feedback and supports staff development. • Interpersonal Communication: Strong ability to communicate effectively and compassionately with patients, families, hospital partners, and internal stakeholders across disciplines. • Clinical and Analytical Review: Skilled at reviewing medical charts and identifying critical patient information, including risk factors and discharge barriers. • Organizational Skills: Excellent time management, task prioritization, and scheduling abilities for both self and team members. • Sales & Marketing Acumen: Comfortable promoting service lines and building relationships to generate qualified referrals; understands target-based performance environments. • Crisis Management: Able to address and resolve discharge complications and communication breakdowns with professionalism and urgency. Abilities: • Ability to work independently while also collaborating effectively with cross-functional teams. • Able to engage in bedside conversations with patients and caregivers, explain clinical information in accessible language, and use teach-back methods. • Comfortable navigating electronic health record systems (EPIC, HCHB) and entering detailed, timely documentation. • Capable of maintaining professionalism and empathy under pressure and during emotionally sensitive situations. • Demonstrated ability to adapt to evolving organizational structures and leadership expectations. • Ability to manage competing priorities, delegate tasks appropriately, and ensure timely resolution of outstanding issues. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. **Job:** **Marketing and Business Development* **Organization:** **Hartford HealthCare at Home* **Title:** *HomeCare Navigator Team Lead * **Location:** *Connecticut-Bloomfield-1 Northwestern Dr Bloomfield (10320)* **Requisition ID:** *25156726*