• Account Manager

    CN (New Orleans, LA)


    Hiring Salary Range : $ 102,000.00 - 134,000.00

     

    This range represents the hiring range. Salaries are determined individually depending on skills and experience. You will also be eligible to an annual bonus, employee share investment program (ESIP), Pension, Benefits, Railroad Retirement Benefits (RRB) and other perks.

     

    At CN,everydaybrings new and exciting challenges.Youcan expectan interestingenvironment whereyou’repart of making sure ourbusiness isrunning optimallyandsafely―helpingkeep the economy on track.We provide the kind of paid training and opportunitiesthat long-term careers are built on and we recognize hard workers whostriveto make a difference.You will be able to thrive in ourclose-knit, safety-focused cultureworking together as ONE TEAM.The careers we offer are meaningful because the work we do matters. Join us!

    Job Summary

    The Account Manager is responsible for identifying and pursuing opportunities with new and existing customers. The incumbent asks customers pertinent questions in order to understand their transportation needs and match them to CN’s service delivery capabilities. The position stays abreast of competitive developments in customers’ markets and seeks opportunities for growth.

    Main Responsibilities

    • Handle commercial aspects of several key customers

    • Develop account growth strategies for customers and maintain existing relationships

    • Create strategies for new business development, including prospecting, cold calling, and sales pipeline management

    • Deliver yearly revenue and price targets in alignment with the Company’s objectives

    • Collaborate with operations personnel to identify available capacity for opportunistic selling to improve overall yield and asset utilization

    • Cross-sell the full suite of the organization’s transportation services

    • Address any potential service issues with operations personnel proactively

    • Develop a reliable monthly revenue and volume forecast

    • Handle contract renewals and regular negotiations

    • Act as a safety advocate with customer base in accordance with CN’s values

    • Maintain compliance and reporting safety incidents internally

     

    Working Conditions

     

    The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. The role requires regular travel (40%).

    Requirements

    Experience

    Sales or Marketing

    • Minimum 5 years of experience in sales or marketing, preferably in transportation and logistics services

    o Experience in major contract negotiations

    Education/Certification/Designation

    • Bachelor's or Master's Degree in Commerce, Marketing, Finance, Business Administration, or equivalent

    Competencies

    • Demonstrates active listening

    • Collaborates with others and shares information

    • Identifies needs and finds solutions to create value for all stakeholders

    • Communicates with impact

    • Knows the business and stays current on industry needs

    • Applies critical thinking

    Technical Skills/Knowledge

    • Knowledge of rail or other transportation services

    • Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word), including SalesForce, Tableau, and Power BI

    • Negotiation and time management skills

    • Fluently bilingual both written and verbal (English, French)*

    *Any knowledge for these above would be considered as an asset

     

    About CN

     

    CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a19,500 milerail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety,sustainabilityand our customers, providing operational and supply chain excellence to deliver results.