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OS&D Coordinator
- Access Dubuque (Dubuque, IA)
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OS&D Coordinator
Hirschbach Motor Lines, Inc.
1 Positions
ID: job_20250501213438_H
Posted On 05/01/2025
Job Overview
The OS&D (Overages, Shortages, Damages) Coordinator is responsible for controlling losses incurred after a cargo/freight-related event, which would otherwise place the organization at risk financially with a customer or in a court of law. The OS&D Coordinator will conduct interviews with drivers and customers to better understand the nature of freight exceptions and work towards a solution in accordance with customer expectations.
Schedule:
Friday - Monday: 10 hour shifts; 6am - 5pm
or
Thursday - Sunday: 10 hour shifts; 6am - 5pm
What you will be doing!
+ Take OS&D calls during normal business hours, ensuring the equipment and cargo are secure.
+ Communicating with the Claims Administrator for actual or potential cargo claims.
+ Creating and maintaining claim files for OS&D issues.
+ Entering claim information into the AS400.
+ Working with drivers and customers on OS&D matters that occur during the week, for the handling of exception situations as they occur or on the next business day.
+ Working with the Claims Administrator and Risk Manager to effectively and efficiently handle OS&D situations.
+ Other duties as assigned by management.
Talent Requirements:
+ Experience with MS Office Suite, including Word, Excel and PowerPoint
+ Excellent oral and written communications skills
+ Ability to get detailed information during a time of crisis
+ Ability to effectively prioritize functions continuously
+ Previous industry experience using AS400 is preferred
Perks & Benefits:
+ Opportunity to earn bonus incentives!
+ Full comprehensive benefit plan, includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
+ 120 hours of PTO on your first day!
+ 160 Work From Home Hours after 1 year of service
+ 401 (k)
About us!
•For 80+ years, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature sensitive freight. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America, with company headquarters in Dubuque, Iowa. Hirschbach provides a breadth of services to our customers, and has a tenured history paired with a future of growth and opportunity.
In April of 2023 Hirschbach became a Certified Veteran's Business Enterprise (VBE) from the National Veteran-Owned Business Association (NaVOBA) as we are 51% owned, operated, and controlled by one or more U.S. military veterans.
Primary Contact
1722873707420
Katie Ruden
Talent Acquisition Partner,
Phone
Phone
Phone
Fax
Email
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Job Details
Categories
Clerical/Office Administration
Transportation
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Pay/Salary
0 - 0
Company ID
1072
Job REQ #
job_20250501213438_HDYZLJX9GAXTYO5F
\# Positions
1
Start Date
20250501
End Date
20250622
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Hirschbach Motor Lines, Inc.
About the Company
Hirschbach Motor Lines is a refrigerated carrier established in 1935. Proudly family owned, Hirschbach's refrigerated fleet is among the newest, most fuel efficient, and environmentally friendly in the trucking industry. We specialize in delivering fresh and frozen products across the United States along with offering experience in handling dry goods. Hirschbach is a company built on strong relationships with our family of customers, drivers, employees, vendors, and partner carries. We welcome you to join our family!
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