"Alerted.org

Schedule

Monday - Friday

General Summary

Manages the day-to-day operations of a large or multi-site outpatient clinic, health center or a complex procedural practice and takes complete ownership for the successful operations including financial, employee engagement and retention, and patient experience. Works in a strong dyad or triad relationship with the provider leadership, centralized services leadership and/or clinical leadership on staff, leader and provider recruitment, development and retention.

Duties and Responsibilities

Essential Functions:

+ Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory. Also ensures accurate charge capture.

+ Provides exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and physician engagement. Strategically selects, on boards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and physicians. Maintains competencies to function in any of the staff roles as needed in order to support efficient operations. If in a clinical capacity, the incumbent must possess the appropriate licensure to function in the role.

+ Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison in designated practices.

+ Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems relating to the physical plant on a day-to-day basis to ensure the environment support our employee's engagement and meets our patients' expectations.

+ Collaborates with market manager to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support the health system's desired brand positioning. Partner with Public Relations and Marketing to support location, provider and/or specialty promotion.

+ Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results. Constantly identifies and implements areas for improvement and efficiencies including identified quality indicators. Develops and maintains a culture of safety in order to prevent or reduce errors and improve quality for patients, providers, and staff.

+ Provides highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve. Coach staff as appropriate to optimize the patient experience and lead by example creating a personalized experience for customers. Proactively leads service recovery activities.

+ Responsible for developing and implementing solutions on a project basis for Strategic Initiatives, Service Excellence, or Quality Measures. This work may have broader impact and scope beyond the incumbents assigned practice area. Provides influence and mentorship to less tenured Practice Managers and Supervisors. May also have a Practice Manager as a direct report(s) and may serve in an interim capacity over a vacant practice.

+ Develops plans to identify and reach short- and long-term goals and assure development and compliance with operating and capital budgets and achievements of financial performance.

+ Collaborate closely with the Shared Services, and other professional teams within the health system to ensure our patients are scheduled and arrived according to brand behaviors and ensures appropriate and compliant documentation, billing, and charging practices.

+ Collaborates with all system leaders in the market and the medical group to provide seamless and integrated service to our patients.

+ Understanding and overseeing all aspects of the provider revenue cycle, to include scheduling/registration, patient accounting, claims submission, and payment and denial processing are critical components of the role.

Common Expectations:

+ Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way.

+ Responsible for seeking out healthcare provider business challenges and creatively translating those challenges into requirements and solutions in a fast-paced environment.

+ Customers include, but are not limited to regional leadership, physicians, providers, practice management, and staff. External customers include patients, and their caretakers, regulatory bodies, vendors and the community.

Qualifications

Minimum Education:

+ Bachelors Degree Health or business administration Required

+ Masters Degree Preferred

Work Experience:

+ 7 years Healthcare management experience Required

Knowledge, Skills, and Abilities:

+ Knowledge of organization policies, procedures, and systems

+ Knowledge of health care administration practices / government and reimbursement regulations and requirements/HIPAA/OSHA regulations

+ Skill in planning, organizing, delegating, and supervising

+ Skill in gathering and interpreting data

+ Ability to take initiative and to exercise independent judgment, decision-making, and problem-solving expertise

Benefits Offered:

+ Comprehensive health benefits

+ Flexible spending and health savings accounts

+ Retirement savings plan

+ Paid time off (PTO)

+ Short-term disability

+ Education assistance

+ Financial education and support, including DailyPay

+ Wellness and Wellbeing programs

+ Caregiver support via Wellthy

+ Childcare referral service via Wellthy

WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

WellSpan Medical Group

The WellSpan Medical Group is comprised of almost 5,000 employees and growing fast! We have medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. Wherever your patient care interests fall - whether it's caring for babies, to end of life care, or anywhere in between to include urgent care - join our amazing team and learn for yourself why WellSpan was just recognized in the Forbes' list of the 100 best employers in Pennsylvania, with a ranking of No. 24!

Working together, our goal is to improve lives through exceptional care for all, lifelong wellness and healthy communities. Our culture is one of respect, diversity and inclusion.

Quality of Life. Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history. Franklin County is in the heart of Central Pennsylvania, where you'll find mountains, lakes and a picturesque countryside coupled with theater, music, skiing, hunting, fishing and much more. We're in the heart of America's fruit orchards, so peaches, apples and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000)

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.