• Fair Hearing Representation Supervisor

    City of New York (New York, NY)


    Job Description

    APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST CIVIL SERVICE TITLE

    The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

     

    The Centralized Fair Hearing Unit represents the Agency at New York State Administrative Hearings by presenting and defending Fair Hearing cases or resolving when appropriate. While representing the Agency, presents evidence manually or electronically, cross examines Appellants and provides the State Administrative Law Judge (ALJ) with a complete and relevant evidence packet and supporting documents to justify the challenged case action. Represents the agency at New York State Administrative Resolution/Settlement Hearings resulting from Same Day Resolution Conferences (SDRC) process. Ensures that requests for resolutions are forwarded to FIA Operations, The Fair Hearing Tracking Monitoring and Review Unit (FHTMRU) or the Office of Central Processing (OCP) as required. Reviews Fair Hearing decisions and recommends actions to challenge decisions when appropriate.

     

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    Under general direction of the Assistant Director of Fair Hearing Representation, with great latitude for independent judgment and initiative, represents and assists the Assistant Director in the day-to-day administration of the Fair Hearing Representation Unit; coordinates assignments and provides consultation guidance and assistance to Associate Job Opportunity Specialist Level II. The Associate Job Opportunity Specialist Level III (AJOSIII) supervises the day-to-day operation of the Fair Hearing Representatives at the hearing site.

     

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    The Office of Legal Affairs/Fair Hearing Division (OLA/FHD) is recruiting (1) one Associate Benefits Opportunity Specialist III to function as a Fair Heraing Representation Supervisior who will:

    - Supervise day-to-day operations of Fair Hearing Representation; monitors and provides follow-up of fair hearing activities to ensure that actions are taken timely. Assist other program areas to ensure that the appropriate exchange of Fair Hearing information is available and provided.

     

    - Observe Fair Hearings to determine the appropriate application of winning strategies in the Hearing Room; provide feedback to the Director of Fair Hearing Representation; prepare progress reports, develop corrective action plans, and ensures that efficient monitoring takes place; provide training as required.

     

    - Monitor and maintain controls for the preparation and submission of Non-Managerial Employee Performance Evaluation reports. Ensure calendar coverage by staff members and assist with presentation of the Agency’s case actions before the New York State Administrative Law Judges (ALJ’s)

     

    - Analyze fair hearing data, audits and other agency reports for review, discussion, Job Stat presentation. Monitor the Same Day Resolution Conference (SDRC) Unit and provide updates on process.

     

    - Represent the Assistant Director of Fair Hearing Representation at Administrative meetings, providing Fair Hearing outcome. Respond to inquiries from other agencies and the public.

     

    - Meet with Family Independence Administration (FIA) Operations to discuss Fair Hearing outcome and Fair Hearing avoidance. Reinforce policies to successfully defend the Agency’s actions.

    ASSOCIATE BENEFITS OPPORTUNITY - 56316

    Qualifications

    1. A baccalaureate degree from an accredited college; or

    2. A four-year high school diploma or its educational equivalent, and two years of full time satisfactory experience in social/human services, call centers, customer

    service or a related setting performing the following:

    a) Interviewing, determining eligibility for, and/or providing client benefits and

     

    services; or

     

    b) Interviewing, determining eligibility for, and/or providing employment

     

    planning and counseling services including job development, skill

     

    assessment, and employment placement or other economic opportunity

     

    programming.

     

    c) College credit from an accredited college may be substituted for this

     

    experience, on the basis pf 30 semester credits for 6 months of work

     

    experience.

     

    Additional Information

     

    The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

     

    Salary Min: $ 75,410.00

     

    Salary Max: $ 86,721.00