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Thank you for considering a career at** **Roper St. Francis Healthcare!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Monday-Friday; Exempt

Address: 2093 Henry Tecklenburg Drive, Suite 200 E, Charleston, SC 29414

8950 University Blvd.,Ste 200, North Charleston, SC 29406

Primary Function/General Purpose of** **Position

The DME Technician is responsible for ensuring that patients receive proper medical equipment according to physician/provider guidelines. The Durable Medical Equipment (DME) Coordinator is responsible for all matters related to and concerning DME within the clinics. Including, but not limited to, fitting, refitting, custom measurement, patient education, financial counseling, prior authorization, and patient satisfaction. Acts as a liaison between staff, physicians, and leadership.

Essential Job** **Functions

+ Performs patient DME disbursement in various clinics. Properly measures patients and chooses prescribed brace from inventory. Demonstrates proper application and use of products and conveys this clearly to the patient.

+ Based on knowledge of products, suggests products based on provider’s goals for patient treatment. This includes all office inventory of ‘off-the-shelf’ products and possible available custom fabricated products when necessary.

+ Explains insurance billing or cash collection process to a patient during encounter.

+ Reviews DME WQs claims to verify all documentation meets guidelines. Obtain patient’s benefits for patient encounter. Initiates and completes prior authorization process when necessary. Brings outstanding issues to providers, leadership.

+ Tracks, reviews, and reports DME revenue, to leadership.

+ To ensure compliance, checks same/similar and issues ABN as appropriate.

+ Maintains an accurate site inventory by reviewing inventory for (clinical, print center, office supply & janitorial) PAR levels and orders stock, and stocks received inventory.

+ Maintains all Pharmacy PAR levels as well a checks and monitors expirations/logs for all clinical administered medications.

+ Trains and provides oversight at different locations to verify products are being applied to patients within manufacturer and safety guidelines.

+ Forwards all invoices for payment once confirmation of product is received.

+ Follows up with any patient questions/concerns about DME products and billing issues.

+ Reviews products, introduces them to providers, and follows process to add them to Epic preference list and educate staff.

Certifications

Needs to have a current American Society of Orthopedic Professionals (ASOP) Registered Orthopedic Technician (ROT) Certification; Or Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical

BLS Basic Life Support (preferred upon hire, required within 30 days for BSMH, required at hire RSFH)

Education

High school diploma or equivalent (required

Work Experience

Previous clinical experience in an equivalent setting (preferred)

Training

Language

**Patient Population** - _Mark selections with an "X":_

_The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement. Also, select the age of the patient population served:_

x Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

x Adolescents (13-17 years)

x Adults (18-64 years)

x Geriatrics (65 years and older)

Not applicable to this position

**Working Conditions** - _Mark selections with an "X":_

_This section addresses the physical environment in which the employee will perform the work. Please identify_ _ALL_ _working conditions that apply to the role._

x Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

x General office environment.

May be exposed to high noise levels and bright lights.

May be exposed to physical altercations and verbal abuse.

x May be exposed to limited hazardous substances or body fluids.*

May be required to use physical restraints.

x May be exposed to human blood and other potentially infectious materials.*

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

x May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

x Prolonged periods of working alone.

____ Other:

____ Not applicable to this position

_* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control._

**Physical Requirements** - _Mark selections with an "X":_

_This section addresses the physical demands and work position of the associate in the role. Please identify the frequencies for_ _ALL_ _physical requirements for each physical demand and work position below. ​_

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) x

Lifting/ Carrying (50-100 lbs.) x

Push/ Pull (0-50 lbs.) x

Push/ Pull (50-100 lbs.) X

Stoop, Kneel X

Crawling x

Climbing x

Balance x

Bending x

Work Position

Frequency 0% 1-33% 34-66% 67-100%

Sitting x

Walking x

Standing x

**Additional Physical Requirements/Hazards** - _Mark selections with an "X":_

_This section addresses the additional physical requirements/hazards on the associate in the role. Please identify_ _ALL_ _additional physical_ _requirements/hazards._

**Physical Requirements -** _Select if a physical requirement for this job._

Manual dexterity (eye/hand coordination)

Perform shift work

Maneuver weight of patients

X Hear alarms/telephone/audio recordings

x Reach above shoulder

x Repetitive arm/hand movements

Finger Dexterity

x Color Vision

Acuity – far

Acuity – near

____ Not applicable to this position

**Hazards -** _Select if a potential hazard for this job._

Depth perception

Use of Latex products

Exposure to toxic/caustic/chemicals/detergents

x Exposure to moving mechanical parts

Exposure to dust/fumes

Exposure to potential electrical shock

X Exposure to x ray/electromagnetic energy

Exposure to high pitched noises

Gaseous risk exposure

Other:

__x__ Not applicable to this position

Skills

_Skills are demonstrable attributes required for competent and proficient performance of work activities within a job (with or without reasonable_ _accommodation)._ _These are “need to have”, not “nice to have”, attributes that a candidate must possess. If you think a skill is something that you will train to, it's NOT a "need to have". Skills should be written with concise, impactful phrasing. Please include both the_ _“hard”/functional/clinical_ _skills and the_ _“soft”/personal/interpersonal_ _skills._

_Aim for around_ _10 soft skills and 10 hard skills_ _. The skills are critical data because Workday is building out future functionality around skills. The skills you enter here will enable the machine-matching of associate and candidate skills to job openings based on the skills you assign here to the job profile. Prioritize the specialized, unique skills that make this job different from others._

**_EXAMPLES:_** _- do not limit yourself to this list - include any and all pertinent skills your feel are important._

_Hard/Tech/Clinical Skills_ _:_

_Monitor patient conditions during treatment_

_Administer non-intravenous medications_

_Inform medical professionals regarding patient conditions and care_

_Record patient medical histories_

_Budgeting & Financial Acumen_

_Evaluate employee performance_

_Analyzing data or information_

_Scheduling_

_​_

_Soft/Interpersonal Skills:_

_Attention to detail_

_Acceptance of authority_

_Critical thinking_

_Communication with family members_

_Teamwork_

_Conflict resolution_

_Active listening_

_Relationship building_

Hard Skills:

+ Provide fitting, patient education on application, use, care, and expected outcome for products as indicated by the physician instructions and manufacturer recommendations.

+ Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portions.

+ Ensure all necessary documentation and authorization is obtained as it relates to payer requirements.

+ Track, maintain, and order inventory for one or multiple locations.

+ Actively promote and foster excellent relations inter-departmentally and with external case managers, payers, suppliers, physician clinical staff and surgery personnel.

+ Ensure compliance is maintained by documenting custom measurements, ABN’s, MAE’s and LMN’s as needed.

+ Ability to work with a team of DMEPOS Coordinators and Billing Specialists.

+ Posts DME charges.

+ Train employees on DME process and procedures

+ Cleaning/stocking

+ Ensure blood borne pathogen, Occupational Safety and Health Administration (OSHA) requirements and other governmental regulations are adhered to.

+ Ensure all safety regulations are adhered to.

Soft Skills:

+ Operate within the concept of patient focused care

+ Deliver caring timely service with positive body language

+ Responds promptly to patient needs and requests

+ Greet patients at every stage of the visit

+ Responds promptly to Physician and team member requests and inquiries

+ Participates as an active, positive member of the team

+ Behavior and decision-making should be aligned with the ministry’s core values

+ Excellent oral, active listening and written communication skills

+ Strong customer service, interpersonal, and organizational skills

+ Strong organizational skills with great attention to detail

+ Ability to handle multiple priorities and tasks

+ Willingness to learn technical product and clinical competency

Roper St. Francis Healthcare is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

+ Comprehensive, affordable medical, dental and vision plans

+ Prescription drug coverage

+ Flexible spending accounts

+ Life insurance w/AD&D

+ Employer contributions to retirement savings plan when eligible

+ Paid time off

+ Educational Assistance

+ And much more

*Benefits offerings vary according to employment status.

Department:

RSFPP DME - RSFPP - Specialty Care

_It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at_ [email protected]_ _._