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JOB SUMMARY:

Distribute and monitor daily work assignments for the Central Cashier Facility Team that process all revenues from Universal Orlando Resort. Perform all operational duties such as balancing daily deposits to what has been processed thru Compass Software and MIMO Cash Recycler machines, determine and order cash daily from bank for the Vault, verify all deposits prepared by Vault Teller, and monitor and enforce internal controls. Responsible for making sure all cash within the Vault balances.

MAJOR RESPONSIBILITIES:

+ Plans and schedules the daily workflow assignments for CCF Team Members. Approximately 500 to 2000 items process daily. Monitor performance to insure policies and procedures are followed.

+ Responsible for verifying daily deposits and cash on hand in the Vault. Responsible for ordering cash from the bank as needed.

+ Updates and provides feedback to team on metric data. Provides input for employee performance reviews and counseling.

+ Assists Vault team members in resolving any balancing problems. Organizes and files all Vault support documentation. Ensures all equipment is working properly.

+ Adhere to the internal and dual control policies of UO and meet the minimum average of 2 points or below for over/short matrix points.

+ Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

+ Perform other duties as assigned.

EDUCATION:

+ High school degree or GED is required.

EXPERIENCE:

+ 3-5 Years: Prior heavy cash handling experience required; or equivalent combination of education and experience.

+ Excel knowledge required.

+ 1-2 years supervisory experience preferred.

ADDITIONAL INFORMATION:

+ A background check is mandatory and results must meet Universal Orlando’s background check criteria.

+ UO SERVICE EXPECTATIONS:

Practices the UO Service Expectations – Set the Stage, Know your Stuff, Wow’em Now, Be a Hero. Adhere to Universal Orlando’s appearance and wardrobe guidelines. Provides guests with accurate information. Practices “Look, Focus, Act” by continuously scanning the work environment and recognizing the service needs of guests and fellow Team Members. Takes ownership and demonstrates active listening and effective questioning to identify suitable, personalized options to efficiently meet or preferably exceed the service expectations of our guests or Team Members. Applies service recovery, as warranted.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE