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Citi’s Global Booking Program is aimed at creating a best-in-class organization around Citi’s end-to-end booking practices while developing a global framework, standard and governance across all products and material legal entities, as well as ensuring adequacy of controls around transaction booking. Successful delivery of a Booking Program is critical to Citi meeting its external regulatory commitments, in addition to standardizing and simplifying its internal booking processes and controls to meet the relevant policy, compliance and reporting requirements.

The **Booking Control Program Team** is part of the Global Controllers function within the Finance organization. The **Booking Control Program Director** leads the Global Booking Control Program, including monitoring of the global Booking Control Policy and Standard requirements related to controls over transaction booking. This is a highly critical role that provides oversight and governance of transaction booking controls operated by the first line teams across all of Citi’s businesses and products. This role partners extensively with cross-functional business and business risk oversight teams, senior management and colleagues across Services, Markets, Banking, USPB, Wealth and CTI businesses, Finance, COO, Risk, O&T, IA, etc.

Key Responsibilities include but are not limited to:

+ Lead, design, and implement best-in class governance practices for Citi’s Global Booking Control Program

+ Lead the enforcement and monitoring of Global Booking Control Policy and Standard requirements, including quarterly reviews of Booking control submissions for compliance with the control principle requirements, exceptions tracking and resolution, etc.

+ Assess the Businesses’ evaluation of relevant risks in the global booking processes and identification of relevant transaction booking controls across businesses and products

+ Act as a key partner/advisor to the Businesses to enable identification, aggregation, reporting and ongoing maintenance of Citi’s transaction booking controls

+ Conduct independent quality assurance (QA) reviews over Business’s submissions to identify exceptions against the defined QA criteria/parameters, track resolution of all exceptions identified

+ Perform analysis of changes and trends in Businesses’ booking controls inventory, control effectiveness, issues, etc. and provide adhoc/periodic reporting to senior management on any notable observations, trends and exceptions requiring attention / resolution

+ Lead the quarterly Global Booking Control Forum with participation from senior management within Businesses/Functions, second and third line of defense teams. Present periodic program updates at other firmwide control and governance oversight committees

+ Partner with / support other firmwide initiatives and functions with common or intersecting scope / objectives to ensure appropriate synergies / convergence opportunities are identified, with maximization of efficiency and effectiveness benefits for the Global Booking Control Program [e.g., Data Governance, Manager’s Control Assessment (MCA) transformation, Consent Order milestones, Financial & Regulatory Reporting controls, Operational Risk]

+ Lead simplification, standardization and automation initiatives across the program, partnering with cross-functional stakeholders (including Technology, as required)

+ Second line (Operational Risk, Compliance) and Internal Audit liaison covering all aspects of the Global Booking Control Program

+ Support the manager (as needed) in across functions initiatives and projects or responsibilities, beyond the Booking Control Program activities

+ Manage, develop and coach a high performing team

The role requires:

+ Audit/governance, risk and controls, program management experience required

+ Knowledge of Citi’s segments, businesses and products preferred (for internal candidates)

+ Knowledge of Citi’s transaction booking systems/product processors is helpful but not required (for internal candidates)

+ Ability to partner effectively with cross-functional teams, provide guidance, advisory and trainings on policy and standard requirements (as a Global firmwide Policy and Standard owner)

+ Ability to influence (without having direct authority), skillfully negotiate and manage conflict with stakeholders across businesses/functions

+ Ability to communicate effectively, both written and verbal, with stakeholders across Businesses/Functions, especially with senior management

+ Experience with preparation of management review materials and presentation at senior management forums and committees

+ Experience with drafting Policy and Standard documents, memos and concept papers, with the ability to articulate complex matters/concepts in a simple to understand manner

+ Experience with project management, process re-engineering / process improvement, design and implementation will be highly valued

+ Individual should be analytical, flexible, have good interpersonal communication and follow-up skills, with strong attention to detail

+ Ability to drive, multi-task, work under pressure, and deliver results in a complex, fast-paced work environment

+ People management skills, with the ability to build and lead a diverse, high performing team located in different geographies and time zones

Qualifications

+ Minimum Bachelors degree in Finance, Accounting, Business, Management or related field. Candidates with Masters degree / Professional qualifications (CPA, CA, CIA, etc.) will be preferred

+ 15+ years of experience in Accounting, Finance, Business, or related field in the Financial Services industry is required

+ Experience in audit / governance, risk and controls is required. Experience in process re-engineering, project management is helpful but not required

+ Proficiency in Microsoft Office products (PowerPoint, Word, Excel)

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Job Family Group:

Finance

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Job Family:

Global Financial Controls

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

May 29, 2025

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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._

_View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.