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Overview

Please join us for our In-Person Hiring Event on** **Wednesday, June 18, 2025** **from** **9:00 a.m. - 3:00 p.m.

We are Hiring Immediately!!!

We will be hosting an IN-PERSON Hiring Event for our **Customer Service Representative** **!**

We are looking to fill roles at the Louisville Muhammad Ali International Airport.

**Interview Event Location** : 4221 PARK BLVD. LOUISVILLE, KY 40209-1257

**Attire** : Business Professional

**What you Need to bring** : Resume & Driver’s License

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at **$16.50 + bonus potential.**

This position is located at:

Louisville Muhammad Ali International Airport (SDF)

600 TERMINAL DR STE 18

LOUISVILLE, KY 40209-1595

We offer:

+ Paid time off

+ Employee rental car discounts

+ Retirement savings plan including 401k with matching profit sharing

+ Health Insurance

+ Life Insurance

+ Dental Insurance

+ Vision Insurance

+ Training and development

Schedules (40 hours): we are looking to fill two roles. They are as follows:

+ **Shift A- Wednesday - Sunday: 3:00 p.m. - 12:30 a.m. EST (3rd shift)**

+ **Shift B- Sunday - Thursday 3:00 p.m.- 12:30 a.m. EST (3rd shift)**

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

+ Meet and greet customers in a professional, friendly, and timely manner

+ Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

+ Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

+ Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

+ Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

+ Place outgoing calls for callback management, and miscellaneous calls as assigned

+ Assist to assess condition of rental upon return

+ Notify Management of any known customer problems

+ Notify Management of any known vehicle problems and any required vehicle maintenance

+ Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

+ Perform miscellaneous and backup duties job-related duties as assigned

_Equal Opportunity Employer/Disability/Veterans_

Qualifications

+ Must be at least 18 years old

+ High School Diploma or G.E.D. required

+ Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

+ Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).

+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

+ Apart from religious observation, must be able to work the following shift/schedule:

+ **Shift A- Wednesday - Sunday: 3:00 p.m. - 12:30 a.m. EST (3rd shift)**

+ **Shift B- Sunday - Thursday 3:00 p.m.- 12:30a.m EST (3rd shift)**

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.