"Alerted.org

Job Profile** **Summary

•This role focuses on providing pharmacy related services in a hospital or retail setting. In addition, this role focuses on performing the following Pharmacy Services duties: Delivers pharmaceuticals. Includes professionals who are trained and sometimes licensed to dispense medicine/controlled substances. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An entry level role that applies broad theoretical job knowledge typically obtained through advanced education. May require the following proficiency: work is closely supervised, problems faced are not typically difficult or complex, and explains facts, policies and practices related to job area.

Job Overview

This position will include responsibility for demonstrating knowledge of tools such as process flow charting and base level project reporting and designing specifications for critical application in order to best meet the needs of the institutions. This position will also include responsibility to use appropriate architecture computer tools and programming languages in the development of streamlined pathways, data collection, document flow and reports required to support the day-to-day operation of the hospital.

Job Description

Minimum Qualifications** **:

1. Bachelor of Science.

2. Six (6) years of healthcare technology experience.

3. Certified Pharmacy Technician (CPhT) or Eligible for CPhT.

Preferred Qualifications** **:

1. Eight (8) years of experience in healthcare technology.

**Duties and Responsibilities** **:** The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Participates in the planning, development, implementation, maintenance, support and evaluation of clinical or business application systems as assigned. These activities may include system design, documentation of design decisions, workflow redesign and redesign and documentation, data collection, database building, system testing and troubleshooting.

2. Designs and develops interface between various distributed systems. Understands interface protocols and specifications and how information can flow between systems.

3. Learns, develops, and maintains an expert level of knowledge in the assigned application or technical areas and their impacts towards the clinical departments and resources. Becomes certified and maintains certification as needed in designated application or technical areas.

4. Delivers a project or work product that meets the expectations of the request, insures client acceptance, and stays within departmental guidelines for budget and resources.

5. Demonstrates competence in the area of effective initiation and participation in status meetings designed to monitor progress and project implementation and resolve various issues with vendors, design, computer software, and equipment.

6. Tests, designs, coordinates, executes and reviews test system results. Leads installation of system upgrades and new system implementations, from those of minimal complexity to the most complex and major in scope. This includes but is not limited to such tasks as planning and evaluation of upgrade impact, scheduling downtime, developing/monitoring/ coordinating all aspects of work plans, setting meeting agendas, providing status, testing, system QA, and roll-out.

7. Provides Training Coordinator with system functional guidance for development of new training programs for end users. Develops and maintains supporting documentation for project design, development, coordination and implementation. This includes but is not limited to minutes, diagrams, and specifications. Ensures that proper education and documentation is completed for assigned projects.

8. Uses appropriate architecture computer tools and programming languages in the development of streamlined pathways, data collection, document flow and reports required to support the day-to-day operations of the hospital. Involved in and responsible for major institutional-wide projects. Has the proven track record to take on a variety of installations or projects from conception through successful implementation.

9. Develops control procedures vital to the integrity of the system and ensures security requirements are in place. Utilizes appropriate diagnosis skills to ensure system integrity.

10. Works effectively and efficiently alone on assignments or as part of a team. Requires very minimal supervision and is self-motivated.

11. Attends user/vendor and departmental meetings established to monitor the progress of projects’ implementation. Meets with vendor representative concerning various design, computer software and equipment issues.

12. Participates and shares ideas through team meetings.

13. Demonstrates competence in the areas of critical thinking, interpersonal relationships and technical skills.

14. Provides training to other analysts as needed.

15. Responds to off-duty calls.

16. Leads a project team of one to several analysts.

17. Assigns tasks, deadlines, and responsibilities.

18. Establishes clear accountability to accomplish departmental established priorities.

19. Reports project issues and accomplishments to supervisor on a regular basis.

20. Responsible for meeting and exceeding customer expectations, delivering project expectations, and doing so within project and resource budgets.

Physical Requirements:

1. Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs.

2. Requires manual dexterity using fine hand manipulations for computer keyboard operation.

3. Ability to see computer screen, and reports.

Skills & Abilities:

1. Demonstrates a flexible, proactive approach to accomplishing responsibilities in the face of changing situations (e.g. patient emergencies).

2. Understands personal and practical needs of all customers and takes appropriate action to meet expectations for quality care and/or service.

3. Demonstrates the ability to work effectively within and across work units to deliver the best customer experience.

4. Plans daily routine to properly organize tasks and demonstrates the flexibility to meet immediate customer needs effectively and efficiently

5. Allocates time appropriately to effectively handle multiple priorities and varying workload.

6. Ability to communicate effectively.

7. Remains calm and positive under high stress situations.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at [email protected] .