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Account Manager

The Account Manager (AM) is responsible for solving critical business challenges and cultivating both new and existing customer relationships. This role focuses on understanding the customer’s environment and aligning Ricoh solutions with their mission-critical goals through strategic relationship-building with key decision-makers and influencers.

Key Responsibilities

+ **Business Development** : Identify and pursue new sales opportunities within new and existing accounts to grow Ricoh’s market share.

+ **Customer Insight** : Understand the customer’s environment and uncover business challenges through research and strategic questioning.

+ **Solution-Oriented Selling** : Focus on how customers buy, not just what they buy—tailoring solutions to their needs rather than offering predetermined products or services.

+ **Communication** : Demonstrate excellent communication skills and use storytelling to highlight Ricoh’s ability to transform digital environments.

+ **Financial Impact** : Clearly articulate how purchasing decisions affect the customer’s financial position.

+ **Presentation Skills** : Develop and deliver compelling presentations both in person and virtually.

Qualifications

+ Bachelor’s degree or equivalent experience required.

+ Minimum of 3 years of business development experience.

+ Experience in IT and/or software services preferred.

+ Understanding of document workflow solutions and processes is a plus.

+ Foundational knowledge of profit and loss (P&L) components.

+ Strong research and analytical skills to support strategic conversations.

+ Proven ability to manage multiple accounts with attention to detail.

Knowledge, Skills, and Abilities

+ Demonstrated success in using collaboration to build influence.

+ Solid understanding of the solution design process.

+ Brings thought leadership to customer engagements.

+ Excellent verbal and written communication skills.

+ Ability to build and maintain professional relationships with stakeholders.

+ Keeps current with Ricoh’s offerings.

+ Capable of assessing customer environments and developing strategies to expand Ricoh’s services.

+ Strong learning agility.

+ Skilled at navigating customer approval processes and building internal advocates.

Working Conditions and Physical Demands

+ Primarily office-based with standard lighting, ventilation, and noise levels.

+ Work involves interpreting and applying complex information and data.

+ Minimal physical effort required; mostly sedentary with occasional walking, standing, bending, or lifting (typically under 10 lbs).

+ Moderate dexterity required for tasks such as typing and using office tools.

+ Travel required approximately 20%, which may include overnight stays.

**Note** : This job description outlines the general nature and level of work expected. It is not an exhaustive list of all responsibilities, duties, or working conditions.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.