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Position Summary:

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

At Lees Marketplace, our Cashiers are a key part of the front-end team, responsible for providing fast, friendly, and accurate checkout experiences for guests. Cashiers handle transactions, answer questions, apply promotions, activate rewards accounts, and represent the values of Lee’s Marketplace through excellent service and professionalism.

Primary Position Duties:

Key Duties and Responsibilities:

+ Greet each guest warmly and create a positive checkout experience.

+ Engage with guests, answer questions, and thank them sincerely for shopping at Lee’s.

+ Operate POS system efficiently and accurately, following all policies and procedures as directed by leadership.

+ Monitor for damaged or mispriced items and report issues to supervisors

+ Bag groceries carefully and efficiently, following food safety and weight distribution guidelines.

+ Maintain a neat and welcoming checkout station

+ Work in the self-check out stations, monitoring all transactions for accuracy

+ Assist with general cleanliness of the front end, including spills, trash removal, sanitation procedures, and stocking check stands with needed supplies.

+ Be of assistance to in any capacity necessary to ensure proper store and guest support.

Guest Service:

+ Greet and assist guests in a friendly and courteous manner, offering assistance in any way possible.

+ Engaging in professional and friendly conversations with your guest during the checkout process to ensure a welcoming and pleasant environment and experience.

+ Provide knowledgeable answers to guest inquiries.

+ Promote and exemplify a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.

+ Provide excellent guest service by acknowledging guests promptly and attending to their orders accurately. Prepares and processes the guest’s orders promptly and finalizes their purchase in a friendly manner.

+ Offer to call for assistance or locate items when needed.

+ Maintain a neat and welcoming checkout station.

+ Operate POS system efficiently and accurately by scanning items, applying discounts, requesting rewards account information and ensure pricing accuracy

+ Proactively ask each guest if they would like help taking their groceries to their car, and request support promptly and respectfully when accepted.

+ Maintain awareness of guest needs in the checkout area and provide timely support to our guest.

+ Promptly responding to service codes requesting assistance at the check stands.

+ Always being present on the frontend for guest assistance unless otherwise directed by a supervisor.

+ During slower periods, remain positioned at the front of the check stand, visibly available to assist guests and demonstrate readiness to serve the next guest promptly and courteously.

+ Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”.

+ Be familiar with, and assist customers with use of, Lee’s Marketplace website and rewards program.

Product Handling:

+ Proactively watching for the quality of all items coming through the checkstand. Replacing items as needed prior to completing the transaction.

+ Bag groceries with care, following proper bagging procedures to prevent damage and ensure food safety

+ Separate items such as raw meat, chemicals, and fragile products to avoid cross-contamination

+ Ensure heavy or bulky items are bagged appropriately and double-bagged when needed

+ Assist in returning go-backs or misplaced products to the correct shelves when assigned

+ Assist with product facing in the check stand end caps during slower periods. Ensure items are pulled forward, properly aligned with the correct shelf tags, and not over-faced, maintaining a clean, organized appearance that reflects a “grand-opening” standard of presentation.

+ Report any damaged or leaking products to supervisors.

Cleanliness and Safety:

+ Routinely checking guest and team member areas of the check stand and walkways for debris, trash, or hazards, and promptly remove or report them to maintain a clean and safe environment for guests and team members.

+ Consistently sanitizing all aspects of the check stand in both guest and team member areas.

+ Keep bagging stations stocked and tidy throughout the shift

+ Maintain a clean and organized work area.

+ Follow all safety and sanitation procedures.

+ Report any safety hazards or equipment issues to management.

+ Maintains high standards of personal hygiene and appearance to ensure a safe, clean, and pleasant environment for guests and team members.

+ Contributes towards the cleaning responsibilities in the department as management sees fit.

Cash Handling:

+ Operate POS system efficiently and accurately.

+ Confidently accept various forms of payment, including cash, card, check, WIC, and EBT

+ Follow store policies on coupons, returns, exchanges, and refunds.

+ Ensure the security of cash and other financial transactions. Handle money responsibly, including drawer counts and change accuracy.

+ Uses POS and register system only when directed by the Frontend Manager/Supervisor.

+ Works scheduled rotational shifts in the self-checkout area, monitoring guest transactions, providing assistance as needed, and remaining alert to prevent theft or misuse of the equipment.

Team Collaboration:

+ Work cooperatively with team members to achieve store goals.

+ Stay informed about current promotions, loyalty programs, and store policies

+ Communicate with team members to ensure efficient checkout flow and guest assistance

+ Accept feedback from supervisors and cooperate with team leadership to improve service.

+ Jump in to assist with other store needs as directed, demonstrating flexibility and a team-first attitude.

+ Participate in team meetings and training sessions.

+ Work in a fast-paced, sometimes crowded, sales environment with tact and patience.

+ Assist with price checks as directed by Cashiers, Service Desk, and/or Leadership.

+ Attends departmental, store, and company meetings as required.

+ Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed.

+ Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.

+ Leads by example in upholding Lee’s Marketplace standards of integrity, customer service, and respectful teamwork.

Position Requirements:

+ **Age Requirement:** 17yrs+ **Availability** : Flexible availability, including evenings, weekends, and holidays.

Physical Requirements:

+ Ability to stand, walk, twist, sit, and bend for extended periods.

+ Ability to lift and carry items weighing up to 50 pounds.

+ Manual dexterity for handling small objects and operating equipment.

+ Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.

+ Occasionally stoop, crouch, kneel, or crawl.

+ Prolonged periods standing and walking.

+ Must be able to access and navigate all areas of the store.

+ Must be able to lift up to 50 pounds at times.

+ Lifting may include floor to shoulder and overhead lifting repeatedly.

+ Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

+ POS System

+ Barcode scanner (handheld or mounted)

+ Register scale

+ Credit/debit card reader

+ Receipt printer

+ Cash drawer

+ Bagging area and bag racks

+ Cleaning supplies

+ Cash handling tools (coin dispenser, change counter – if applicable)

+ Store loyalty card or gift card activation tools

+ Self-check monitoring system

+ Wheeler

+ Sanitizing stations or spray

+ Trash Shoot

+ Step stools

+ Crates

+ Brooms, dustpans, and floor sweepers

+ Box cutters

+ Towels or cloths for cleaning spills

+ Temperature-controlled rooms

+ Computers

+ Phones/Intercom

+ Any other items seen fit for role

Education or Skills:

Education and Experience:

+ High school diploma or equivalent preferred. Students actively pursuing a high school diploma or GED are welcome to apply.

+ No previous work experience required. Must demonstrate a willingness to learn.

Skills and Abilities:

+ Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.

+ Ability to work in a fast-paced environment.

+ Basic math skills for handling cash transactions.

+ Ability to read and follow instructions.

+ Good verbal communication skills.

+ Excellent and consistent customer service skills.

+ Self-motivated

+ Customer Service Driven

+ Reliable

Benefits:

Compensation:

+ Competitive hourly wage/salary.

+ Paid time and a quarter on Sundays

+ Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.

+ 10% discount, restrictions apply

+ Ace Hardware Discount at Lees Ace Hardware locations

+ Paid Time Off to those who qualify

Work Environment:

+ Friendly and supportive team atmosphere.

+ Opportunities for career advancement and professional development.

+ Safety forward atmosphere

+ Innovative, supportive, and input driven management team.

Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

**Note:** This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.