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Quality Assurance Manager

Indianapolis, IN, USA Req #835

Friday, May 23, 2025

The salary range for this role is $106,000-$146,000. This position is based at our Indianapolis, IN facility.

FreshRealmis currently in a high-growth state, and our culture of ACTIONS drives our team members forward to maximize their potential. We are a team of hardworking, passionate leaders who persevere through challenges, collaborate with one another to problem solve and achieve desired outcomes, and work to bring out the best in our employees as we service our customers. AtFreshRealm, we welcome individuals from all backgrounds and abilities to apply and make employment decisions based on merit.

FreshRealmis looking for aQuality Assurance Manager responsible for in-plant process controls to ensure compliance withFreshRealm'sQuality and Safety policy and regulatory standards to ensure food safety and safe production standards are adhered to. Manages and directs a fast-paced QA department within aFreshRealmfacility.Ensures maximum efficiency while at all times maintaining the highest standards of quality, legislative, and company specifications.Provides training and motivation to team members, using recognition, positive feedback, and other rewards withappropriate discretionin a continuous improvement environment. Follows all health and safety standards and creates and enforces the use of GMPs and PPEs.

Key Responsibilities:

+ Oversee quality operations and equipment to ensure conformance to specifications and make or order necessary process or assembly adjustments.

+ Responsible for creating andmodifyingteam member work schedules, adjusting schedules, and granting time off, asappropriate, to ensure effective communications at all levels and complete all necessary administrative work. Actively resolve problems that team members raised to you. You will give positive feedback to help build their confidence and provide constructive criticism to develop their skills. Responsible for coaching and discipline of team members.

+ Conduct and ensure daily and general audits of QA operational activities are carried out. Ensure QA continues to deliver and drive the highest standards possible. Serves as the key point of contact during pre-operational checks and day-to-day functions. Discuss inspection results with those responsible for products and recommend necessary corrective actions. Verify product quality and ensure product knowledge.

+ Ensure products are inspected, tested, and measured for conformance to specifications.

+ Manage HACCP and GMP Program to ensure hygiene and good manufacturing practices (GMP) are being used. Provide technical support for the cross-functional teams to ensure a high degree of compliance with company quality and safety policy.

+ Work closely with onsite USDA inspector.

+ Ensure that raw materials, packaging, labels, and final products that do not meet acceptance criteria are rejected orretained.

+ Establish,maintain, and promote good communications with all departments, levels of management, and external representatives asrequired. Offer mentoring, coaching, and support to new QA team members, Associates, Team Leads, Supervisors, and Plant Managers.

+ Responsible for verifying, collating, and logging Key Performance Indicators (KPI) information and ensuring quality panel and testing are conducted regularly. Deals with staff and effectively manages the labor resource and controls this within the given budgets/targets for the required output issues of discipline, grievance, and welfare within the guidelines laid out in the Company’s published policies and procedures. Tomaintainand not exceed departmental budgets.

+ Liaise with the Commercialization department on ‘product trials’ to ensure allappropriate people, IT equipment, and materials are available and that the trial is run effectively and efficiently.

+ To be aware of and ensure that others are also aware of inspections, tours, and visits and that all necessary preparation is carried out. Be the first point of contact for all external quality audits and Government / State agencies.

+ Responsible for the highest level of health and safety for the employees, agency employees, and the consumer. Required to report and complete ‘Accident / Incident’ forms and conduct any necessary investigation, taking measures to preventadditionalproblems or re-occurrence. Ensures proper training and re-training is conducted as needed.

+ Demonstrates executive presence and can effectively represent the company in high-stakes conversations with customers, regulators, and senior leadership.

+ Performs otherdutiesas necessary.

Qualifications:

Skills and Requirements

+ Minimum 5years experiencein the food industry, with 3 years of experience in the Quality Assurance environment preferred

+ Experience working in a food manufacturing environment applying common processes, procedures, and equipment. Experience managing in a chilled fresh food manufacturing business is strongly preferred.

+ GFSI certified company experience - preferably BRC

Experience / Education

+ Advanced education in Food Science, Food Safety, or Culinary Arts is preferred.

+ A related degree or certificate in HACCP, Food Science, Food Handling, Culinary Arts, or other related training or education is preferred.

+ Working with GFSI certified organization (BRC preferred).

What We Offer

+ Comprehensive benefits package for full-time employees including medical, dental, vision, pet insurance and legal insurance

+ 401(k) with company match that isimmediatelyvested

+ Life and ADD insurance

+ Opportunities for career growth with a dynamic company that is changing the landscape of fresh meals.

+ Unlimited paid time off

Our Values at Work

We believe that **ACTIONS** speak louder than words and our company values align to those **ACTIONS.**

In Our Daily Work, This Looks Like

+ **ACCOUNTABILITY:** Set clearobjectivesand prioritize your tasks Hold yourself and your teams accountable for meeting deadlines Learn from your mistakes and use it as a learning opportunity to improve next time

+ **CHALLENGE WITH CURIOSITY** : We challenge and engage with each other through curiosity and a drive to innovate and transform. This encourages us to learn from one another, be open-minded to other perspectives and possibilities, and continuously improve and problem-solve with intensity. We persevere through challenges,observepatterns, and pay attention to the details to make connections others may overlook, allowing us to exceed expectations.

+ **TRANSPARENCY & HONESTY:** Maintainopen and consistent communication. Admit mistakes and take ownership Document decisions to help avoid misunderstandings

+ **INNOVATION** : Work with the end-user in mind and create solutions that will add value Question existing norms, assumptions, and best practices Experiment and take calculated, data-driven risks

+ **OBJECTIVITY** :Utilizedata and make data-driven decisions at every opportunity

+ **NIMBLENESS** :Utilizetime management to help stay focused and on task with urgency andmake adjustmentsaccordingly Delegate and trust others to handle specific responsibilities with resources and support

+ **SUCCESS THROUGH OUR CUSTOMERS:** Know your audience and the type of work they expect to receive as the end-result of a project, initiative, or task Seek feedback at different stages to ensure you’re on the right track Foster collaboration among cross-functional teams to ensure you’re providing the best experience and service to our consumer.

Employee pay will vary based on factors such as qualifications, experience, skill level,** **competencies** **and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city,** **county** **and state requirements

We are an Equal Opportunity Employer

We are an Equal Opportunity Employer.

Other details

+ Job Family*Fulfillment Operations

+ Job FunctionManager

+ Pay TypeSalary

+ Indianapolis, IN, USA

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