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Job Description

Our Client is looking to bring on a local to Miami Florida Intermediate Technical Service Delivery Manager for Managed Service Providers. This person will be responsible for overseeing the performance of the MSP within their designated area, ensuring the vendor meets service level agreements (SLAs) and performance expectations. This role involves managing the vendor throughout the entire operational lifecycle, including user support, platform updates, monitoring, stability, and optimization. This person will act as the primary escalation point for the vendor and collaborates with the MSP, other TSDMs, and leadership to ensure high-quality support and continuous improvement. This person will ensure consistent, reliable service delivery, and build trust contributing to the teams success.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

10 years of experience as a Tech Service Delivery Manager within Data Storage and Protection for MSPs

Experience with Red Hat Linux, including version management, security protocols, patching, and upgrades, or similar technologies

Experience with Enterprise Storage solutions like Dell Powermax and PowerScale, or equivalent technologies

Experience of Enterprise data protection tools such as Veritas NetBackup, or similar technologies

Experience managing extensive infrastructure environments, including servers, hypervisors, storage, and backup from a managed services perspective

Skills in technical problem management and escalation procedures

Experienced background in Operation Support and/or Service Delivery

Experience working with vendors to support operations and meet SLAs

Experienced collaborating with cross-functional teams to achieve shared objectives and drive results

Experience with SDLC methodologies (Agile, Hybrid, Waterfall) and project management practices

Experience with Microsoft Windows Server

MUST HAVE BE STRONG COMMUNICATOR with great personality (exciting, engaging, not shy) able to communicate clearly across leaders and executives hold people accountable to drive projects forward Certifications:

o Project Management Professional (PMP)-PMI

o Information Technology Infrastructure Library (ITIL)

Masters Degree relevant field null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].