• Cutomer Service Representative - Dispatch

    North Carolina Agriculture & Technical State Unive (Greensboro, NC)


    Description:

    The Facilities Customer Service Representative provides administrative support and customer service under the Director of Facilities Operations. The Representative dispatches the work activities of the Skilled Trades Department (Carpenters, Electricians, Locksmiths, HVAC , Plumbers), Steam Plant, Steam Distribution, Housekeeping, and Grounds units. Additionally, the Representative operates Facilities Operations two-way radio system that accommodates approximately 60 handheld radios to maintain communication with all shop personnel; receives calls for emergency service via telephone and two-way radio with University and Facilities’ personnel. This individual generates reports for scheduling purposes, prioritizes work orders, and determines if a situation warrants emergency dispatch of the appropriate craft.

    Primary Function of Organizational Unit:

    Facilities Operations is responsible for providing services relative to buildings and grounds maintenance, utilities, trash removal, recycling, pest control and moving and hauling. In addition, Facilities Operations has expanding responsibilities that include providing support services for the instruction and research programs to achieve the University’s mission, goals and objectives. Facilities Operations maintains, improves and expands all campus buildings, campus image and educational opportunities for all people. More specifically, the functions involve energy conservation, building maintenance and repair, occupational safety and health, event planning, and equipment maintenance/repair, and housekeeping services to academic buildings and grounds, residence halls, farm buildings and auxiliary facilities.

     

    Internal job number: 003916

    Requirements:

    High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

    Preferred:

    Proficiency with office equipment and work order software.

     

    Experience with planning , estimating and scheduling.

     

    Prior experience with Computerized Maintenance Management Systems ( CMMS ) is preferred, but not required.

     

    Job Closing Date: 06/08/2025