• Patient Experience Representative I

    Children's Hospital Boston (Boston, MA)


    79641BRJob Posting Title:Patient Experience Representative IDepartment:Psychiatry and Behavioral Sciences AutoReqId:79641BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Support ServicesJob Posting Description:

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions*

    This Patient Experience Representative I is 100% in office and will be responsible for:

    Patient Encounter Management:

    + Providing positive and effective customer service that supports unit operations

    + Collaborating with referring providers and practices

    + Obtaining required authorizations to compile patient and staff schedules

    Check In / Check Out:

    + Monitoring daily schedule and coordinating flow with clinicians/supervisor

    + Reconciling payments and preparing deposits, providing record of transactions in Hospital systems

    + Facilitating and directing communication with Financial Counseling

    Administrative:

    + Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services

    + Providing routine clerical support as needed

    + Delivering/picking up surveys or forms with patients/families

    To qualify, you must have:

    + A high school level of education, Bachelor's Degree preferred

    + Prior customer service or administrative experience preferred

    + The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

    + The ability to work with diverse internal and external constituencies

     

    Hours of operations- Monday-Thursday 7am-7:30pm; Friday 7:30am-5pm; Rotating schedule

     

    Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

     

    Office/Site Location:BrooklineRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid