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Description We are looking for a dedicated Customer Service Representative to join our team in Chico, California. In this position, you will play a crucial role in delivering exceptional support to clients, managing insurance policies, and ensuring seamless communication across various services. If you excel in providing outstanding customer service and thrive in a fast-paced environment, we encourage you to apply.

Responsibilities:

• Communicate effectively with clients to address inquiries, resolve concerns, and ensure satisfaction.

• Assist clients in selecting insurance policies that align with their individual needs and requirements.

• Process policy updates, renewals, cancellations, and upgrades accurately and promptly.

• Provide clear explanations of policy terms, conditions, and benefits to clients.

• Support clients through the claims process by guiding them on documentation and procedures.

• Act as a liaison between clients and claims adjusters to facilitate smooth resolution of claims.

• Promote and cross-sell additional insurance products to meet client needs and enhance retention.

• Maintain accurate records and documentation in compliance with regulatory standards and company policies.

• Ensure adherence to state and federal insurance regulations.

• Schedule appointments and manage email correspondence to support efficient client interactions. Requirements • High school diploma or equivalent; additional education in finance, insurance, or related fields is a plus.

• Possession of relevant insurance licenses, such as Property & Casualty or Life & Health insurance.

• Strong communication and customer service skills with the ability to handle inquiries professionally.

• Detail-oriented with excellent multitasking abilities.

• Sales aptitude and analytical skills to recommend suitable coverage options.

• Proficiency in Microsoft Word, Excel, and other office software.

• Experience in data entry, email correspondence, and order management.

• Familiarity with call center operations, inbound and outbound calls, and appointment scheduling. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .