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Description We are looking for an experienced Customer Service Representative to join our team in Loveland, Colorado. This is a long-term contract position with the potential to transition into a permanent role for the right candidate. The role requires working in-office, with no remote option, and involves regular business hours from 7:00 AM to 4:00 PM.

Responsibilities:

• Provide attentive and thorough assistance to customers throughout the ordering process, addressing inquiries and resolving issues related to reprints and returns.

• Continuously enhance knowledge of tools and procedures to optimize customer satisfaction and experiences.

• Escalate customer concerns and feedback to management or relevant teams when necessary to support resolution and process improvement.

• Maintain clear and effective communication with customers, ensuring timely follow-ups as required.

• Adhere to established departmental procedures and guidelines to ensure consistency and quality of service.

• Collaborate with team members to identify opportunities for improving customer engagement strategies.

• Address challenges and disputes effectively, negotiating solutions that uphold customer satisfaction and company standards.

• Perform clerical and administrative duties to support customer service operations.

• Stay organized and prioritize tasks to ensure efficient workflow and timely completion of responsibilities. Requirements

• High school diploma or equivalent education.

• 3-5 years of experience in customer service roles, preferably in wholesale distribution or related industries.

• Strong verbal and written communication skills with attention to detail.

• Ability to quickly learn and adapt to new software tools and systems.

• Proficiency in using Microsoft Outlook and other PC-based applications.

• Demonstrated interpersonal skills, including conflict resolution and building positive relationships.

• Capability to manage time effectively and handle competing demands.

• Proven ability to handle sensitive situations with tact and professionalism.

Please contact Robert Half at 209.554.0521 for immediate consideration.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .