"Alerted.org

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.

The Senior Mission Manager is a hybrid leadership role that combines the responsibilities of a Program Manager, Account Manager, and Sales Consultant. This individual will serve as the primary liaison between the client and CMS, ensuring contract adherence, delivering on operational objectives, fostering strategic growth, and leading a team of Mission Managers. They will drive client satisfaction and success by aligning internal teams with the client’s evolving needs, while identifying growth opportunities and guiding service expansion efforts.

Key Responsibilities:

_Client Relationship & Program Oversight_

+ Serve as the main point of contact for assigned client programs, building and maintaining strong, trust-based relationships.

+ Ensure contractual obligations are fully understood and executed across the operations team.

+ Track, manage, and report on labor utilization, forecasting, and burn rates to ensure alignment with project budget and scope.

+ Conduct regular program reviews and status updates with the client and internal stakeholders.

+ Translate client goals into actionable operational objectives and ensure deliverables meet defined success criteria.

_Operational Accountability & Internal Alignment_

+ Work closely with SOC leadership, project managers, and technical leads to ensure successful execution of services.

+ Proactively identify and resolve issues or blockers within service delivery.

+ Hold cross-functional teams accountable for performance and adherence to contractual KPIs and SLAs.

+ Maintain a deep understanding of the client environment and ensure internal teams are well-informed and aligned.

_Sales & Strategic Consulting_

+ Act as a trusted advisor to the client, identifying needs and proactively proposing enhancements or additional services.

+ Collaborate with business development and technical leads to craft customized solutions that align with client security objectives.

+ Drive upsell opportunities and renewal discussions with a focus on long-term client retention and satisfaction.

+ Provide input to pricing models, scope definition, and RFP responses as needed.

_Leadership & Team Development_

+ Lead a team of Mission Managers supporting various client programs.

+ Provide coaching, mentorship, and performance feedback to junior Mission Managers.

+ Establish and refine best practices for client engagement, program delivery, and reporting standards.

+ Participate in the hiring and training of new Mission Managers.

Qualifications:

+ 7+ years of experience in program or account management within the cybersecurity, MSSP, or IT services industry.

+ Proven success in managing enterprise clients and driving service delivery excellence.

+ Strong understanding of SOC operations, cybersecurity frameworks, and managed services delivery.

+ Demonstrated ability to forecast, track labor and financial metrics, and manage budgets.

+ Experience identifying client needs and generating consultative sales opportunities.

+ Exceptional communication, organizational, and interpersonal skills.

+ Leadership experience managing or mentoring a team.

Key Success Metrics:

+ Client satisfaction and retention rates.

+ Program profitability and labor utilization efficiency.

+ Volume and quality of upsell/expansion opportunities.

+ Performance and development of direct reports.

+ SLA/KPI adherence across supported programs.

_At Nightwing, we value collaboration and teamwork. You’ll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we’ll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients._

_Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team._

_Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._