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Description We are looking for a dedicated and tech-savvy Customer Service Representative to join our team in Falls Church, Virginia. This is a Contract-to-Permanent position, offering a fantastic opportunity to grow within a dynamic and team-oriented company. The ideal candidate will bring a strong background in customer service, data entry, and office administration, coupled with excellent communication skills and a proactive work ethic.

Responsibilities:

• Provide exceptional support to customers during the account signup process, including general account inquiries, payment status updates, and troubleshooting access to online systems.

• Maintain and update customer account records through both incoming requests and proactive outreach to existing clients.

• Deliver accurate billing and account information upon request and generate service reports for the company's suite of products.

• Process and manage customer-provided data using SharePoint and other relevant technologies.

• Assist customers in fully utilizing the company’s range of products and services.

• Communicate effectively with both technical and non-technical customers to resolve issues and provide tailored solutions.

• Perform various administrative tasks as assigned to support the team.

• Collaborate with team members in a fast-paced, team-oriented environment to achieve collective goals. Requirements • Bachelor’s degree or at least two years of progressive experience in a related field requiring attention to detail.

• A minimum of 5-8 years of experience in customer service and office administration.

• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

• Strong written and verbal communication skills, with the ability to interact confidently with customers and team members.

• Familiarity with CRM systems and other customer service software.

• A results-driven personality with a strong work ethic and a team-player mindset.

• Ability to adapt to new technologies quickly and work in a tech-savvy environment.

• Reliable transportation to commute to the office as needed. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .