• Front Office Manager

    Omni Hotels (Amelia Island, FL)


    Overview

     

    Omni Amelia Island Resort & Spa

     

    At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

     

    Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

    Job Description

    To work closely with Director of Front Office and Front Office Manager and staff to ensure maximum Front Office operating efficiency.

    Responsibilities

    + Handle all training with associates to ensure Omni Standards.

    + Communicate with all department managers on continuing basis.

    + Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

    + Be very familiar with the hotel computer system for training maintenance and trouble shooting.

    + Complete weekly supply inventories to ensure adequate pars of such.

    + Complete rate discrepancy report and make needed changes.

    + Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.

    + Prepare group information sheets.

    + Complete check-out with balance report.

    + Complete credit check daily.

    + Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

    + Assure knowledge and training of Marketing Programs of company and hotel.

    + Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

    Qualifications

    + Previous luxury hotel experience strongly preferred within Guest Services or Front Office

    + Previous Front Office Leadership experience required.

    + Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

    + Ability to stand for the entire scheduled shift.

    + Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

    + Knowledge of Property Management Systems and related computer programs

    + Strong knowledge of Microsoft Office Software

     

    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

     

    Job LocationsUS-FL-Amelia Island

     

    Posted Date3 weeks ago(5/5/2025 12:00 PM)

     

    Requisition ID 2025-122808

     

    # of Openings 1

     

    Category (Portal Searching) Front Office Operations