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*Description*

Summary:

Provides exceptional customer service for patients while facilitating patient flow. Handles all office responsibilities, as well as assists patients and therapists with preparation and provision of efficient therapy services.

Responsibilities:

1. Serves as the initial point of contact for all patients, greeting and answering phones in a timely and professional manner, prioritizing and directing calls appropriately.

2. Performs patient registration, scheduling and financial clearance.May support other locations to complete these functions.

3. Communicates with insurance companies to verify benefits and coverage to ensure proper billing and authorization.

4. Receives and processes patient payments at point of service according to guidelines. Answers patient inquiries and refers to appropriate team members.

5. Creates and maintains patient charts, including required documentation. Scans documents into the medical record and completes the discharge process from all systems. Archives paper charts according to established procedure.

6. Process medical records requests identified by Health information management, third party payers, attorneys, patients, caregivers and vendors.

7. Maintains and replenishes department supplies to ensure a smooth-running department.

8. Ensures optimal patient experience for their visit with set-up and clean treatment rooms/gym. Assists therapists as instructed.

9. leans equipment adhering to infection control guidelines and communicates with supervisor about equipment repairs/inspections. Safely assists patients as needed on/off equipment.

10. Ability to travel between outpatient sites, as assigned based on coverage needs.

11. Serves as back-up to other administrative functions as needed.

12. Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).

13. Performs other duties as required.

Other Information:

High school diploma or equivalent required. CPR certification (department will arrange training during probationary period)

Ability to multi-task, prioritize and manage time effectively

Computer literacy, efficient and accurate data-entry and reporting skills

*Desired Skills*: Experience with medical terminology, previous experience in a medical office.

Experience working with patient and/or people interactions within the community

Bilingual preferred : language preference based on location

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Some occupational risk

Physical Effort: Very Heavy effort. May exert up to 50 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Danbury Hospital

Org Unit: 1874

Department: Rehab Services Admin

Exempt: No

Salary Range: $17.60 - $33.48 Hourly

We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.