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Overview

This position is from 11am-8pm EST

**Scope of Responsibilities:** Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

**Job Summary:** Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.

Responsibilities

+ Responsible for accurate data entry of incoming prescriptions, if required

+ Responsible for accurate selecting billing and shipping methods for incoming patient orders

+ Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed

+ Document patient reported information into TherigySTM

+ Provides resolution to customer service issues to ensure member satisfaction

+ Work with members to provide resolution to payment related issues on accounts/orders

+ Maintain and keep reasonable production as determined by supervisor

+ May assist in orienting and training new employees

+ Responsible for completing all mandatory and regulatory training programs

+ Perform other duties as assigned

Qualifications

Attendance Requirements:

+ Must be available, and on-time for scheduled work shifts.

+ Must be able to work nights and weekends, as required.

Educational Requirements:

+ Minimum: High School Diploma or GED

+ Preferred: Pharmacy technician or related certification

Experience:

+ Experience in a customer service-related field

+ Preferred: 6-12 months experience as a pharmacy technician

**Required** (Mississippi Employees):

+ Registered with the State of Mississippi as a Pharmacy Technician

Special Conditions of Employment:

+ Drug test

+ Initial and continuous exclusion and sanction/disciplinary monitoring

+ Any and all additional eligibility requirements based on the specific position

Compensation

$18.00-20.00 per hour.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience,and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state** **,** **and federal regulations as it pertains to minimum wage requirements** **.

Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/14104/patient-care-advocate-specialty-pharmacy-technician/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336031866)

**Job Locations** _US-NY-Syracuse_

**Posted Date** _4 weeks ago_ _(4/28/2025 1:05 PM)_

**_Requisition ID_** _2025-14104_

**_\# of Openings_** _1_

**_Category_** _Pharmacy_

**_Location : Location_** _US-NY-Syracuse_