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A Snapshot of Your Day

A Service Coordinator provides remote technical support to customers, contractors and technicians to resolve the incidents of the portfolio of equipment provided by Siemens Gamesa (PV Inverters, BESS – Battery Energy Storage Systems, PCS – Power Conversion Systems Equipment, Medium Voltage Cell, Medium Voltage Transformers, Auxiliary panels, cooling equipment, communications). Coordinate with contractors and technicians to plan, direct, and manage schedules of Service Technicians. You will perform RCA – Root Cause Analysis of repetitive incidents in order tor improve.

The Service Coordinator must be able to travel and work independently as you will have to travel up to 40% of the time. Proficiency in English; other languages (Spanish) will be a plus.

How You’ll Make an Impact

+ Ensure that jobs are staffed appropriately and that the technicians understand length of assignment and responsibility of the job. Complete and maintain required and accurate documentation and records associated with the performed activities.

+ Coordinate and ensure that the technicians receive the proper training and equipment needed for assignments. Manage inventory of supplies, including purchasing of tools, equipment and PPE.

+ Maintain constant communication with customers to ensure that jobs completed by Technicians are done satisfactorily to customers' needs. Address and resolve any issues or concerns with employees and customer.

+ Audit customer sites and visit technicians to ensure customer and company needs are being met and that safety procedures are adhered to. Perform audits, risk assessments and incident investigations which identify and take account of all relevant hazards in collaboration with the H&S department. Promote culture of continuous health and safety improvement and to share good practice across the company.

+ Approve Technicians' weekly timesheets and ensure Technicians complete timesheets appropriately. Ability to provide cost-efficient Technical Assistance by optimizing labor hours, spare parts, and other costs. Provide Technical Assistance to field for incidents of level 3 or of high importance

+ Provide all-level product trainings to customers, contractors and interested parties. Coordination with the Engineering department and other areas within the company for improvements requests and retrofits

What You Bring

+ Bachelor’s degree in Electronics or Electrical Engineering preferred not required

+ 5+ years’ experience preferred in the Maintenance Service sector, including Renewable Energy Projects or other energy related operations and maintenance industries preferred.

+ Demonstrate knowledge of the US renewable energy market, including EH&S regulations and experience coordinating the work of a remote team of Field or Service Technicians preferred

+ Knowledge of communication networks, cooling systems, power electronics, interpretation of electrical diagrams, MV equipment, electrical switchgear, able to read and interpret technical manuals, procedures and regulations.

+ Must have excellent problem-solving, customer service, Microsoft Office, management, leadership and organizational skills

+ Must have a valid driver's license and a satisfactory driving record.

About the Team

At Siemens Gamesa, our Offshore Construction team is dedicated to driving the transition to renewable energy through innovative and sustainable solutions. We are a diverse group of engineers, project managers, technicians, and specialists who share a common goal: to harness the power of wind to create a cleaner, more sustainable future.

Who is Siemens Gamesa?

Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking individuals to join our team and support our focus on energy transformation

Rewards/Benefits

+ Career growth and development opportunities

+ Supportive work culture

+ Company paid Health and wellness benefits

+ Paid Time Off and paid holidays

+ 401K savings plan with company match

+ Family building benefits

+ Parental leave

Equal Employment Opportunity Statement

Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local

law.