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Overview:

Administrative Coordinator position dedicated to customer site performing all administrative functions under the under the supervision of the Site Supervisor and Client Delivery Manager. The position is responsible for all administrative functions within the client location. They work closely with clients to ensure their needs are met, and that they are satisfied with the company's services. They are responsible for managing client accounts, preparing reports, and ensuring excellent customer service.

Responsibilities:

+ Assists in the overall day to-day operations of the Administration Department, including maintaining financial transactions, ticket handling, record management, internal and external customer service, and purchasing.

+ Assures all administrative matters such as vendor invoices, account summaries, reports, and tickets are processed in a timely manner.

+ Assist Manager with record management and updates of the security and safety program.

+ Manages purchasing requisitions and follows up on requests. Reconciles invoices, packing slips, timesheets, etc. with the corresponding purchasing orders. Works directly with vendors to handle charge discrepancies.

+ Coordinate billing functions for various types of customer accounts, including; invoicing, and resolving billing related matters. Conduct monthly reconciliation of the customer ticket transactions to their respective accounts, to ensure billing accuracy. Works directly with customers to handle billing questions or discrepancies.

+ Record Management, including all filing, version control, and distribution.

+ Customer Service excellence; must be able to create a positive internal/external customer support experience and maintain strong customer relationships.

+ Effective communication and collaboration within all levels of the organization.

+ Must be able to work in a team environment, providing support.

+ Perform other duties as assigned by management.

+ Follow all policies and procedures as defined.

Skills, Knowledge, Abilities

Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs and performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.

Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.

Interpersonal Relationships - Demonstrates appropriate and professional behavior at all times. Uses a high degree of tact and diplomacy in working with others. Models and exercises sound judgment regarding personal conduct. Is aware of one’s own style or preference and its impact on others. Earns the respect of others.

Problem Solving and Critical Thinking - Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary. Undertakes a complex task by breaking it down into manageable parts in a systematic, detailed way. Identifies the information needed to solve a problem effectively. Gets input from internal/external contacts who are closest to the problem.

Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support organization’s strategic plan.

Qualifications:

+ High School graduate, with a minimum of (3) years of Administrative Support experience, and (1) year of basic accounting experience.

+ Proficient in Microsoft Office (Access, Word, Excel, Outlook, SharePoint)

+ Strong analytical abilities, attention to detail, organizational skills, and a strong aptitude for numbers

+ Excellence in customer service

+ Upon offer of employment, candidate must be able to successfully complete a (10) year FBI Background Check

Supervisory Responsibility

Does not have supervisory responsibilities

#LI-TH1

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.