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Job Description:

Role Summary/Purpose:

The Head of Synchrony's Collections & Recovery Strategy team is looking for a candidate to lead Synchrony's Collections Strategy team; the Collections Strategy team is a global team of 22 analysts (12 in U.S., 10 in India) responsible for collections strategy for all of Synchrony's businesses, clients and products, including consumer and business & commercial products.

_Our Way of Working_

_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._

Essential Responsibilities:

+ Lead the development, testing, performance monitoring and rollout of collections strategies, including segmentation, contact strategy, loss mitigation programs and payment strategies. Partner with the Model Development team (within the Growth organization) to develop and monitor collections scores. Supervise champion-challenger testing and the development, validation, implementation and performance monitoring of decision tree segmentations.

+ Lead Collections Strategy support for critical company initiatives (e.g., new client introductions, new product introductions, portfolio purchases, portfolio conversions, portfolio deconversions, business acquisitions).

+ Partner with the Credit Innovation and Prism teams to expand data access, make better decisions, and implement new capabilities.

+ Partner with Collections Operations to identify, prioritize, test and rollout initiatives to reduce expenses and to improve customer experience, including reducing complaints.

+ Actively manage a portfolio of collections strategy initiatives, including tracking performance and providing regular updates to senior management and to other stakeholders.

+ Partner with the Collections & Recovery Strategy Strategic Initiatives & Planning team on intake, prioritization, planning, change management and performance monitoring processes.

+ Develop a transformational vision and multi-year roadmap. Lead discussions with executives to ensure they understand and support the future state vision and roadmap.

+ Own the Level 3 (L3) Collections Strategy Development process including validating Critical to Compliance (CTC) mapping and updating the Risk Assessment Questionnaire (RAQ) and Process, Risks & Controls Self-Assessment (PRCSA). Prevent, detect & remediate issues.

+ Ensure robust governance, processes and controls are in place. Ensure compliance with applicable laws, regulations and company policies including for complex, regulatory sensitive loss mitigation programs (e.g., re-age, forbearance, settlements, deferrals). Lead the management of models and Non-Model Tools (NMTs) for Collections Strategy, ensuring compliance with all policy requirements and standards.

+ Partner with Legal, Compliance, Fair Lending and other groups to complete gap assessment for new laws, regulations and regulatory guidance and, if necessary, lead and implement changes to ensure compliance.

+ Lead or co-lead Collections Strategy support for regulatory exams, internal audits and second line reviews, including leading discussions with Compliance, Legal, Risk Testing, Credit Strategy Validation, Internal Audit and regulators (e.g., CFPB, FRB, OCC).

+ Lead identification and adoption of best-in-class methodologies (ex. design of experiments), processes, tools and infrastructure to enhance strategy development and analytics.

+ Partner with the Collections & Recovery Strategy Business Intelligence and Credit Analytics & Reporting teams to develop business intelligence & management reporting.

+ Complete regular benchmarking and represent Synchrony at industry collections conferences. Stay abreast of the regulatory environment and industry trends to identify emerging opportunities and risks.

+ Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

+ Bachelor's degree with a minimum 10+ years of strategy, analytics, risk management or credit experience or, in lieu of a bachelor's degree, 14+ years of strategy, analytics, risk management or credit experience.

+ 5+ years of credit or strategy management experience.

+ Demonstrated ability to build and lead high performing credit strategy teams.

+ Demonstrated ability to lead analytics and scientific testing, including partnering with statisticians / modelers to develop scoring models, overseeing champion vs. challenger testing and overseeing the development of decision tree segmentations.

+ Strong relationship building, communication (verbal, written) and influencing skills; must be able to communicate with and influence executives.

+ Proficient in Microsoft Office (Excel, PowerPoint, and Word)

Desired Characteristics:

+ Collections (or recovery) strategy experience in consumer lending (ideally credit card) industry.

+ Experience as a manager of managers.

+ Experience managing geographically dispersed teams, including offshore employees.

+ Experience using SAS/SQL and decision tree segmentation software.

+ Master's degree (Business administration or quantitative field).

Grade/Level: 14

The salary range for this position is **170,000.00 - 290,000.00** USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

+ You must be 18 years or older

+ You must have a high school diploma or equivalent

+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group:

Credit