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Description

We are looking for someone that can:

+ Provide fair, prompt and courteous customer-focused claims service.

+ Collaborate on serious losses with Commercial, Property, Lit Coordinators and Claims Managers.

+ Stay current on laws pertaining to claims settlements and good faith practices.

+ Assist with overseeing liability, auto, property investigations and property scoping experts; secures and maintains proper file requirements; efficiently documents all transactions completed with detail and accuracy.

+ Establish positive relationships with insureds, claimants and the general public through professional conduct and appearance.

+ Work catastrophe/storm duty, and participate in round table discussions, and assisting with customer concerns.

Knowledge and Requirements:

+ A High School diploma or GED equivalent? College degree preferred, but not required.

+ Complex, on-site, large exposure property, auto, and liability claim loss handling?

+ The skills to handle face-to-face conflicts, provide customer-focused solutions, and work independently to manage, resolve, and complete complex files?

+ Extensive knowledge in Commercial ISO contracts? Preferred, but not required.

+ The ability to demonstrate emotional maturity, patience and understanding due to intense customer contact? The need to remain calm and react quickly under pressure is essential.

+ The knowhow to exercise initiative and judgment in making independent decisions within the scope of assigned authority; and substantiate these decisions?

\#HO

\#LI-TH1

Qualifications

Education

Required

+ High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Category: Individual Contributor

Job Type: Full-Time

225 S East St

Indianapolis, IN, USA, 46202

ReqID: COMME005023