• Senior Strategy Analyst - Customer Retention

    DISH Network (Englewood, CO)


    Company Summary

    EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

     

    Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

    Department Summary

    Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.

     

    Job Duties and Responsibilities

     

    Join our team as a strategically driven analyst focusing on Loyalty for Video Services, where you'll play a vital role in shaping the future of customer experience for our Video Services, including both DISH and SLING. We’re looking for a team member who is data and finance driven, and can turn complex data insights into actionable initiatives that foster customer loyalty and enhance our bottom line.

    Key Responsibilities:

    + Use data insights to drive initiatives and offers that strengthen customer loyalty within an evolving content delivery ecosystem

    + Develop and leverage financial models to inform strategic decisions, guiding business initiatives to maximize the video services bottom line

    + Analyze industry trends to inform new retention strategies and support overall business direction

    + Serve as the primary owner for key product initiatives, driving roadmap development, cross-functional alignment, and execution from concept to launch

    + Own end-to-end vendor management for key products, including relationship oversight, performance tracking, contract negotiation, and ensuring alignment with business objectives

    + Lead P&L management for a ~$400MM program, with responsibility for driving financial performance and maximizing subscriber penetration

    + Spearhead AI/ML-driven initiatives focused on reducing churn and enhancing operational efficiencies

    + Effectively communicate complex data-driven recommendations to stakeholders, including SVP-level executives

    + Build strong internal partnerships to manage the implementation of operational tactics

    + Use SQL, advanced analytics, and creative modeling to serve as a key consultant to the business, influencing strategic decisions

     

    Skills, Experience and Requirements

    Education & Experience:

    + Bachelor's degree (4-year) in a field demonstrating logical thinking

    + Minimum of 4 years in a data-driven analytics or strategic role

    + A master's degree in a relevant field is a plus

    Skills and Qualifications:

    + Proven expertise in SQL, Tableau, and Excel for developing analytic models and dynamic reports that guide business direction

    + Experience with financial modeling and forecasting for project-based decision-making

    + Ability to work effectively with large datasets

    + Strong communication skills, with the ability to convey data insights into meaningful narratives for both peer and executive audiences

    + Excellent project and time management skills; adept at managing multiple projects concurrently

     

    Visa sponsorship not available for this role

     

    Salary Ranges

     

    Compensation: $72,350.00/Year - $103,400.00/Year

     

    Benefits

     

    We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

     

    The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

     

    Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

     

    The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

     

    We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.