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About the Team

The Global Safety and Security team advances DoorDash by protecting people, property, operations, brand, and reputation. We manage safety and security risks and provide value across the business through technology and a people-first approach. Our team strives to always be in front and there for our people anytime, anywhere.

About the Role

DoorDash is seeking an experienced risk intelligence and investigations professional to join our Global Safety and Security team. You will work with Global Safety and Security leadership to build a multifaceted risk intelligence and investigations program across multiple business verticals. We are looking for high-output production and leadership over the development, implementation, and execution of the company-wide intelligence and investigations function. The Manager of Risk Intelligence and Investigations will lead global threat and risk management response efforts by proactively identifying risk intelligence needs and supporting investigative analysis.This role is responsible for developing and managing a comprehensive risk intelligence program, conducting and overseeing complex internal and external investigations, and providing actionable intelligence to key stakeholders to support business continuity, compliance, and safety. This role will report in the Global Head of Crisis Management.

You're excited about this opportunity because you will…

+ Lead the global risk intelligence program, providing strategic insights and real-time intelligence on geopolitical, operational, and reputational risks.

+ Directly influence business development and guide risk intelligence and investigations operations.

+ Guide functional teams and stakeholders through the risk intelligence and investigations process.

+ Help develop risk intelligence and investigations programs.

+ Use your experience building, implementing, and driving the execution of risk intelligence and investigations programs.

+ Help build comprehensive programs from the ground up.

+ Lead in identifying the potential implications of crisis events and/or critical incidents.

+ Develop and facilitate cross-functional team leads to ensure readiness.

+ Guide situational understanding of risks for the business.

+ Develop operating procedures and program documentation.

+ Partner with internal customers and teams to reduce loss and increase profitability.

+ Establish and lead working groups that meet to understand strategies, roadmaps, and projects, and advise on risks and actions to be taken.

We're excited about you because you…

+ Have a Bachelor’s degree in Criminal Justice, Intelligence Studies, or a related field.

+ Have 6+ years of risk intelligence and investigations experience.

+ Have prior experience leading a team.

+ Enjoy working in fast-paced, changeable environments and thrive in roles with high autonomy.

+ Are an experienced builder, having built teams and functions from 0-1.

+ Are a data-driven decision maker

+ Have demonstrable experience leading cross-border or complex investigations and managing risk in global environments.

+ Bring strong knowledge of investigative methods, intelligence analysis, and threat/risk assessment techniques.

+ Have familiarity with laws and regulations governing investigations, privacy, and data protection.

+ Possess excellent communication and interpersonal skills; ability to brief senior executives.

+ Are proficient with intelligence platforms, case management tools, and OSINT technologies.

+ Have a professional certification, Certified Fraud Examiner (CFE), Certified Protection Professional (CPP), Wicklander Zulawski, or Reid Certified.

+ Have experience leading supply chain, micro-fulfillment, retail, or corporate office risk intelligence and investigations strategies and operations.

+ Have experience building, implementing, and measuring risk.

+ Have experience leading projects from design to successful completion.

+ Understand and participate in tactics, operations, and strategy, and excel at execution in service of a larger mission objective.

+ Have experience handling discrete information and working with confidential data.

+ Have experience using technology and data resources for the analysis of risk.

+ Take radical ownership of your work and performance

+ Have experience with risk mitigation strategies.

+ Have a very high level of execution and can work independently and as part of a team.

+ Can travel as required.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey (https://getcovey.com/nyc-local-law-144)

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.