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Library Assistant I

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Library Assistant I

Salary

$40,688.00 - $66,321.00 Annually

Location

Norfolk VA 23510, VA

Job Type

Permanent Full-time

Job Number

13133

Department

The Slover

Division

Downtown Branch Library

Opening Date

05/23/2025

Closing Date

6/2/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

The City of Norfolk's Downtown branch at Slover invites applications for a Full-time Library Assistant I position to join our Circulation Team. Success in this position draws on the incumbent’s competencies in advocating an inclusive and diverse library environment, nurturing safe and accessible library spaces, and embracing innovative processes and technologies that enhance library operations.

Primary responsibilities of this position are assisting the public with circulation processes, including registration and processing of new accounts, charging and discharging of library materials, cash handling for both library fees and retail transactions, and running various library collection reports.

The Slover is a beautiful venue and multi-use facility in downtown Norfolk with a mission to be a premier destination for residents and visitors to enjoy. The Slover will support a thriving downtown by encouraging tourism, providing resources for entrepreneurs, and housing the downtown branch library at The Slover.

Departmental Hiring Salary Range: $40,688-$46,791

Essential Functions

Essential functions include but are not limited to:

Collection Circulation;

+ Maintain an active, visible, and welcoming presence at multiple service points including the Circulation desk, and throughout the building as a roving assistant; assist staff and patrons with resolving account issues.

+ Performs circulation activities by checking materials in and out, reserving material requests, registering new patrons, coordinating interlibrary loans and collecting fees.

+ Process new library patron accounts; enter, maintain, and retrieve accurate patron data in database.

+ Coordinate with team on all opening and closing procedures.

Collection Processing:

+ Assist Collection Processing team staff with checking in and moving materials to designated locations in the building, as needed

+ Must be able to sit/stand for extended periods of time, lifts up to 25 pounds from ground to waist-level, bend, stoop, push, pull, and complete tasks requiring manual dexterity to retrieve books and other materials from shelves/cabinets ranging in height from floor level to approximately 6 feet, and unpack incoming books/orders.

+ Assist with other Processing room tasks, as needed.

Financial:

+ Collect library fines and fees, and related routine money handling tasks; resolve errors and report issues immediately to Circulation Supervisor.

+ Process retail transactions as required.

Other:

+ Report and resolve collection circulation and related financial matters under the direction of the Circulation Supervisor, as needed.

+ Provides customer service by providing assistance with computers and equipment, searching database for information and resources and recommending reading material.

+ Assists with the maintenance of the branch’s library space and collection.

+ Ability to relate library services to the needs of the community.

+ Ability to maintain effective working relationships with the public and other employees.

+ Perform other duties, as assigned.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

•Six months of experience in a library and/or a related service-oriented field, including routine money handling tasks, serving patrons, and receiving and processing collection materials.

•Novice proficiency using SirsiDynix Symphony Workflows and/or similar integrated library systems (ILS) such as for entering and managing patron and collection information and generating reports.

•Novice proficiency with Hoopla, Libby, and/or related digital library platforms such as for guiding patrons on basic use, accessing eBooks and other digital resources, and basic troubleshooting.

Additional Information & Requirements

Work Hours: This position is 40 hours per week. The facility will be open Monday 10 a.m.-6 p.m., Tuesday-Thursday 9 a.m.-7 p.m. and Friday-Saturday 9 a.m.-5 p.m. Weekend and evening hours will be required.

Signing Bonus: This position is eligible for a one-time $5000 sign on bonus.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

04

Please provide the name, email address, and phone number of your current or most recent supervisor

05

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

06

This position requires the ability to work evening and weekend hours. Are you willing and able to accept this scheduling requirement?

+ Yes

+ No

07

How many years of experience do you have in a library and/or a related service-oriented field?

+ No experience

+ Less than a year

+ 1-3 years

+ 3-5 years

+ More than 5 years

08

Please describe how you envision being successful in the Circulation functions of position, including customer service and routine money handling tasks. If you do not have this experience, please type N/A.

09

Please describe how you envision being successful in the Collection Processing functions of position. If you do not have this experience, please type N/A.

10

For the next questions, rate your proficiency using the following scale: (a) Basic – knowledge of basic techniques and concepts but little to no experience; (b) Novice - limited experience based on classroom or some on-the-job learning. Completing tasks requires significant help; (c) Intermediate – Practical experience applying common techniques. Able to complete tasks independently or with minimal guidance; (d) Advanced – Extensive experience applying many complex techniques. Often the “person to ask” when others need minor assistance; (e) Expert – Holds certification or advanced training. Considered the “go to” person for teaching others. Using SirsiDynix Symphony Workflows and/or similar integrated library systems (ILS) such as for entering and managing patron and collection information and generating reports).

+ Basic

+ Novice

+ Intermediate

+ Advanced

+ Expert

11

Using Hoopla, Libby, and/or related digital library platforms such as for guiding patrons on basic use, accessing eBooks and other digital resources, and basic troubleshooting.

+ Basic

+ Novice

+ Intermediate

+ Advanced

+ Expert

12

The departmental salary for this position is $40,688 annually. Are you willing and able to accept this salary?

+ Yes

+ No

13

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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