• House Manager (Performing Arts)

    Nazareth College (Rochester, NY)


    House Manager (Performing Arts) Bookmark this Position Justification/Posting Print Preview | Apply for this Job

    Position Details

    Position Information

    Position Title House Manager (Performing Arts)

     

    Position Type Staff

     

    Requisition Number ST108

     

    Department Arts Center/CVPAD

     

    Title of Supervisor Patron Services Coordinator

     

    Full-time/ Part-time Part-time

     

    Work Hours per Week varies

     

    Weeks Per Year varies

     

    Months Per Year: 12

     

    Work Days varies

     

    Work Hours varies

    End Date (required for Temporary, Per Diem, Independent Contractor/Agency):

    Salary Range $16.00 per hour

     

    Hours and Months varies

     

    Exemption Status Non-Exempt

    Staff Job Description

    Job Description Summary

    The House Managers ensure the smooth operation of the theater lobby and corresponding venue — Callahan Theater and Beston Hall primarily — seating areas. They provide high-level customer service to patrons before, during, and after shows, lead the Front of House team of ushers and volunteers, collaborate with the Stage/Production Manager and Box Office Coordinator, facilitate accessible seating, and maintain safe public areas.

    Essential Functions

    + Foster a welcoming and professional environment for all patrons, students, staff, and volunteers.

    + Lead the Front of House team and ensure the smooth running of FOH operations (usher position assignments, late seating policies, program distribution, ticket scanning, accessible seating, emergency evacuation procedure, safe conditions of public areas, etc.).

    + Facilitate entry of all patrons into the venue in a safe and orderly fashion.

    + Collaborates with the Stage/Production Manager and Box Office Coordinator to determine when to open the ‘House’ (when it is safe and appropriate for the general public to enter the theater), and assure seamless event timeline(s) and needs.

    + Handles any patron issues or concerns/emergencies that may arise during the event.

    + Prepare timely/accurate submission of event reports following each performance.

    Required Education, Experience, Technology Applications and Skills

    + Proficiency using Excel and Google Docs.

    + Demonstrated ability to effectively communicate and collaborate with diverse groups of people in a professional and engaging manner.

    + Able to work independently.

    + Must be able to work some evening/weekend shifts.

    Preferred Education, Experience, Technology Applications and Skills

    + The ability to work during school breaks is helpful.

    + Music and theatre knowledge is a plus.

    Supervisory Responsibilities

    + In addition to overseeing students, ushers, greeters, and volunteers, the House Manager is the public ‘face’ of the performance venue and is responsible for the safe and serene operation of the lobby and auditorium before, during and after all events.

    Physical Requirements

    + Standing, walking, climbing stairs, moving companion chairs, lifting boxes of printed event programs, moving and storing patron service equipment (walkers, wheelchairs, scooters, etc).

    Equipment to be used

    + Computer, ticket scanners, walkie talkies.

     

    Posting Detail Information

     

    Posting Date 02/21/2025

     

    Closing Date

    EEO Statement

    Join Nazareth University, a leading institution in Rochester, NY, with a vibrant community of approximately 1,900 undergraduate and 500 graduate students. We seek dedicated staff members who are committed to supporting student success, community engagement, and championing equity and inclusion. Located just minutes from downtown Rochester, our campus provides a dynamic environment for professional growth, innovation, and collaboration.

     

    At Nazareth, we are committed to equity and inclusion, ensuring equal access to employment opportunities without discrimination. We advocate for an inclusive workplace and welcome applicants from diverse backgrounds, experiences, and perspectives. Our Anti-Discrimination Policy upholds fair treatment based solely on qualifications and merit.

     

    Join us in celebrating diversity, where every individual, regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other protected status, is valued and respected.

     

    Special Instructions to Applicants

     

    Quick Link https://jobs.naz.edu/postings/4115

     

    Applicant Documents

    Required Documents

    + Resume

    + Cover Letter

    + References

     

    Optional Documents

     

    Posting Specific Questions

     

    Required fields are indicated with an asterisk (*).