• Patient Care Associate - Call Center

    Callen-Lorde Community Health Center (New York, NY)


    PATIENT CARE ASSOCIATE - CALL CENTER

    Job Details

    Job Location

     

    Callen-Lorde Community Health Center - Manhattan - New York, NY

    Position Type

    Full Time

    Education Level

    High School

     

    Salary Range

     

    $23.43 - $23.43 Hourly

     

    Travel Percentage

     

    Up to 25%

     

    Job Shift

     

    Any

     

    Job Category

     

    Admin - Clerical

    Description

    About Us:

    Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

    Our Mission:

    Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

    About the Role:

    Our Patient Care Associates play a vital role in ensuring a seamless patient experience. PCAs are the heart of our patient experience. They manage a high volume of calls, provide accurate information, and assist patients with their healthcare needs.

    Key Responsibilities:

    As a PCA - Call Center, your responsibilities will include:

    + Answering Phone Calls:Handle incoming calls from patients, providers, and other stakeholders, providing information and assistance as needed.

    + Scheduling Appointments:Schedule and reschedule patient appointments, ensuring timely and efficient scheduling.

    + Patient Registration:Register new and returning patients, collecting and verifying demographic and insurance information.

    + Message Taking:Take accurate messages and route them to appropriate staff members.

    + Data Entry:Input patient information into the electronic health record (EHR) system.

    + Problem-Solving:Troubleshoot patient issues and concerns, escalating issues as needed.

    + Communication:Communicate effectively with patients, staff, and other stakeholders.

    + Compliance:Adhere to HIPAA regulations and other relevant compliance standards.

    Work Schedule:

    This is a full-time and hybrid position with evening hours.

    Benefits:

    Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

    Qualifications

    Education, Experience

    + High school diploma or equivalent required

    + Experience in a medical service environment, specifically with front desk activities preferred

    + Knowledge of Federal & NY State patient privacy regulations/laws a plus

     

    Desired Characteristics, Skills

     

    + Experience working with diverse populations including the LGBT community

    + Excellent attention to detail

    + Strong customer service skills

    + Ability to remain calm, focused, and helpful under stress

    + Ability to multi-task

    + Bilingual (English/Spanish) strongly preferred

    + Commitment to diversity, equity and inclusion initiatives

    + Commitment to the mission of Callen-Lorde