• Technical Customer Service Representative (Call…

    TEKsystems (Rockford, IL)


    TEKsystems is looking to hire several Technical CSRs for a large company out of Delavan, WI!**

     

    If you have experience working hands on with technical products like lawnmowers, generators, filtration systems or just naturally handy and have customer service call center experience, please send your most updated resume to rsison @ teksystems.com - these resumes will be reviewed first prior to applications sent here. Interviews are first come, first serve.

     

    Job Title: Technical CSR

     

    Start date: 06/09/2025

     

    Hours: Must be able to work 8a-5p, hybrid schedule

    Must haves:

    + Excellent verbal and written communication skills, and computer navigation and typing proficiency

    + High School or GED preferred

    + Working knowledge of MS Office Suite

    + 3+ years of SAP and ERP knowledge

    + Must have the ability to diffuse tough situations and handle high volume of customer interaction along with the stress levels that come along with that.

    + Must be sympathetic and very patient as this clinic will be taking calls from primarily elderly individuals.

    + Must be able to multi-task.

    Description

    • Answer calls and emails in a courteous and professional manner while always ensuring sufficient phone queue coverage.

    • Perform troubleshooting of product performance and application related inquires.

    • Coordinate warranty returns (RGAs) in accordance with company policies.

    • Accurately evaluate returned product with an understanding of what is or is not considered warranty, using this information to update quality records accordingly in SAP and CAR systems.

    • Effectively communicate with cross-functional teams on a regular basis.

    • Create product replacement orders or issue credit to customer accounts whenever applicable.

    • Attend ongoing internal training to obtain technical knowledge of products to adequately address customer questions.

    • Conduct product evaluation trainings internally and externally. Minimal travel may be required.

    • Develop, implement, and maintain training materials as needed.

    • Provide day-to-day problem resolution, especially through effective communications (via phone and email); this position is accountable for managing incoming mail and providing timely responses.

    • Assist customers with product related questions.

    • Accurately document & record technical support calls in Salesforce.com.

    • Perform other tasks and duties as assigned.

     

    Additional Skills & Qualifications

     

    Salesforce

    SAP

    Pump knowledge

     

    Plumbing knowledge

     

    French bilingual

     

    Interview process: one virtual interview with me, and one onsite interview with Hiring Managers.

     

    Interviews are first come, first serve so submit your most updated resume to rsison @ teksystems.com to proceed with next steps!

    Pay and Benefits

    The pay range for this position is $21.00 - $21.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Rockford,IL.

     

    Application Deadline

     

    This position is anticipated to close on Jun 6, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.