• Collections Specialist

    TEKsystems (Grand Rapids, MI)


    Description

    Job Description

    Shift: this position is tratditaionnly 8:30am-5pm. Hybrid role. WFH schedule will be discussed with the onsite manager. If specific needs are in order, please bring up in the submittal process!

     

    One late start day, that will end at 6:30pm to complete per week. It is on a rotation.

     

    Ideally, they would like to have candidates be hybrid. 3 days a week in office, and two out.

     

    Training is 2-3 weeks. Working with Team Lead, Shadow in this group and other teams too!

     

    Will get laptop, keyboard, mouse, phone access.

     

    This is a super FAST paced environment.

     

    i. 80-100 calls per day. Inbound calls too, but MOSTLY outbound.

    1. 30-50 calls a day – those are the inbound lines for payment, Early intervention. 30 days past due or falling behind for lost mitigation or

    2. Email outbound

    3. There is a que set up and they are on a Dialer!

    4. Need to have Thick Skin.

    5. NO script! Just being kind all day long!

    6. Calls are very personable.

    7. Initiating payment plans…

    8. Home preservation and Collections: someone who understands the collections space.

    9. Being nice on the phone

    10. Team player as we are all working toward an overall goal.

    Corporate Job Description:

    Role:

    Primary duty is to be the single point of contact for past due borrowers, including outreach and early intervention of delinquent accounts.

    Essential Functions & Responsibilities:

    - 40% Monitors delinquent mortgage accounts up to 120 days. Actively attempts to bring delinquent

     

    mortgage accounts current at the 15, 30, 60, and 90 day level.

     

    - 20% Makes outbound collections calls in a professional manner. Prepares and sends out appropriate

     

    written notices as needed. Answers incoming borrower telephone communications and

     

    responds to delinquent borrower written communications as needed.

     

    - 15% Researches borrower information to determine valid contact information. Analyzes financial

     

    situation of delinquent borrowers; determines and evaluates reasons for delinquency.

     

    Discusses payment options, including available government programs. Refers and escalates

     

    cases as necessary for further review.

     

    - 10% Updates system coding and notes accordingly to monitor and report status of collection efforts.

    - 5% Follows federal and state laws concerning handling debt collection as well as meet legal

    requirements and follow internal policies. Informs management of trends in loan underwriting

     

    contributing to delinquent/charged-off loans.

     

    - 5% Willing and able to work some evening and weekend shifts.

     

    - 5% Performs other job related duties as assigned.

    Pay and Benefits

    The pay range for this position is $20.00 - $20.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Grand Rapids,MI.

     

    Application Deadline

     

    This position is anticipated to close on May 30, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.