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Senior Delivery Lead - Technology

Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

A **Technology Program Manager/Technology Delivery Lead** is responsible for planning, coordinating, and end-to-end management and delivery of defined deliverables, usually requiring engagement from multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, managing risks, ensuring compliance with standards, and providing end-to-end visibility into project health. This role ensures that execution and delivery meet client expectations in terms of functionality, quality, timeline, and cost. Additionally, it involves coaching teams, departments, and organizations in Agile methodologies to enhance their Agile maturity and optimize delivery processes.

Job Description:

This job is responsible for planning and coordinating the execution of large program deliverables which requires engagement across multiple organizations. Key responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance and financials. Job expectations include ensuring delivery meets the client’s expectations in terms of the target outcomes, timeline, and cost and facilitating sync points between business and technology leaders and Risk and Compliance partners.

Responsibilities:

+ Leads and coordinates routines to support delivery of large programs, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgates

+ Broadens relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk

+ Establishes target outcomes in partnership with stakeholders and leaders

+ Tracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule

+ Collaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements

+ Manages program financials and supports resource planning

+ Ensures adherence with Enterprise Change Management standards

Required Qualifications:

+ 10+ years of relevant experience with a strong mix of technology delivery and business understanding.

+ Experience in Agile environments and a deep understanding of Agile development methodologies (e.g., Scrum, Kanban).

+ Proven track record of coaching teams, managers, and executives in Agile practices and helping organizations grow their Agile maturity.

+ Ability to take ownership and drive projects to completion in both traditional and Agile settings.

+ Extremely strong verbal and written communication skills – must be able to:

+ Interact productively with team members across multiple locations and time zones.

+ Present project health and status clearly and concisely.

+ Engage with senior/executive-level management as needed.

+ Ability to manage multiple workstreams simultaneously.

+ Proficiency in MS Office (Word, Excel, Outlook, Project, PowerPoint), Jira, and SharePoint.

+ Self-motivated with strong attention to detail and problem-solving abilities.

+ Ability to learn new tools and understand the business and existing systems.

+ Good time management skills and ability to prioritize effectively.

Desired Qualifications:

+ Prior experience at Bank of America in Technology Project Manager/Technology Delivery Lead roles.

Skills:

+ Collaboration

+ Project Management

+ Result Orientation

+ Solution Delivery Process

+ Stakeholder Management

+ Analytical Thinking

+ Business Acumen

+ Financial Management

+ Influence

+ Risk Management

+ Agile Practices

+ Architecture

+ Data Management

+ Solution Design

+ Technical Strategy Development

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.