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Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Customer Success Manager

What does a successful Technical Customer Success Manager Does:

As a Senior Technical Customer Success Manager, you will be the team's technical Subject Matter Expert (SME), rotating between clients and acting as a crucial bridge between our Customer Success Managers (CSMs), support, solutions, product, and engineering functions. You will ensure clients are retained and grow throughout the customer lifecycle, leading to a positive and measurable ROI, and will be responsible for aligning our products’ requirements with our clients’ overall business and functional objectives.

What you will do:

+ Assist customers with API integrations and technical troubleshooting

+ Conduct technical workshops and act as a bridge between CSMs and Product/Engineering

+ Contribute to technical documentation and best practices

+ Provide feedback to the product team and influence roadmap decisions

+ Serve as a subject matter expert for the product and industry

+ Manage high-value, strategic accounts with complex needs

+ Work closely with engineering on complex customer technical issues

+ Be a key bridge between internal product/engineering teams and our clients to ensure clients are retained and grow throughout the customer lifecycle, leading to a positive and measurable ROI

+ Explore opportunities for expansion with the clients, and partner with leadership to upsell and cross-sell to install base clients

+ Responsible for aligning our products’ requirements with our clients’ overall business and functional objectives

What you will need to have:

+ Bachelor’s / Master’s degree

+ 5 years’ experience in Engineering, Solutions, Product, Technical Support with client facing roles

+ 2 years of subject matter expertise with SaaS products

+ High level of technical competence. Expert in product domain they support – has advanced training and understanding of markets that EBRS clients operate in.

+ Communicates effectively with senior management. Comfortable leading or presenting sessions to User Groups and sharing insights to business or product leads. Reflect on previous Success Plans and navigate process of refining and creating a new one; ability to speak through the topics.

+ Comfortable leading and driving a complex issue or challenge to full resolution by engaging Fiserv Leadership and client executives professionally and effectively. Ability to extrapolate and deliver an RCA. Skilled at recognizing problems when small and proactively resolving before escalations occur.

+ Experience with APIs, and other relevant programming language and Tools.

**What would be good to have** :

+ Experience in a B2B SaaS company.

+ Experience with Payment Processing life cycle such as Reversal, Chargeback, and Refund.

+ Deep industry knowledge (payments, Fintech, SaaS) and ability to advise on best practices.

+ Proficient knowledge of portfolio although several areas to learn. Shows signs of asking the right questions to identify expansion/upsell opportunities but not able to consistently close. Inconsistent performance within revenue driving activities with proficient use of team’s CRM tools. May require support for sales strategies.

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**_*_** _In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future._

Salary Range

$102,700.00 - $218,700.00

_These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ._

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv. Please:

+ Apply using your legal name

+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.