• Branch Manager - Waterworks

    Ferguson Enterprises, LLC. (Salisbury, MD)


    Job Posting:

    Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

     

    Ferguson is currently seeking the right individual to fill an immediate need for a **Branch Manager** in our Salisbury location. This location sells waterworks products.

     

    This position leads local operations of this location which includes an inside sales team, counter, and warehouse.

    Position Details:

    + Reports to the Market Branch Manager

    + Direct oversight of 6 to 8 associates

    Responsibilities:

    + Manage day-to-day operations, including inventory, shipments, and customer service.

    + Supervise and train warehouse and customer service personnel.

    + Perform duties such as shipping, receiving, and customer service, especially in coverage situations.

    + Ensure adherence to safety standards, company policies, and legal requirements.

    + Oversee financial performance, budgeting, and capital planning for the branch.

    + Develop and cultivate relationships with customers, internal partners, and vendors.

    + Use data to make decisions and improve performance.

    + Conduct all aspects of employee management, including hiring and scheduling.

    + Cross-train associates and identify growth opportunities.

    + Develop a customer-first culture and train associates to provide excellent service.

    + Communicate initiatives and keep associates engaged and informed.

    + Understand local branch performance metrics and results.

    + Manage daily operations and ensure branch performance.

    + Lead the customer experience at the local branch, ensuring a positive and efficient service.

    + Ensure efficient phone coverage and responsiveness at the branch.

    + Oversee order accuracy, deliveries, and returns at the branch level.

    + Collaborate with senior management to drive local initiatives.

    + Navigate and collaborate in a matrixed organization by engagingwith local business points of contact (POCs).

    + General understanding of local market share, competitors, and sales targets.

    + Develop and maintain key relationships with strategic accounts.

    + Maintain relationships with local vendor reps, manage market pricing and procurement.

    + Understand local specifications and customer segmentation.

    + Provide leadership for the organization’s customer-facing associates and branch functions

    Qualifications:

    + 3+ years leadership/management experience is preferred

    + Prior Waterworks industry experience is strongly preferred

    + Ability to lead and empower individuals and teams

    + Ability to organize, prioritize, multi-task and effectively lead through stressful situations

    + Proven track record to use data and metrics to implement effective solutions

    + Demonstrated success in problem solving and delivering results

    + Strong written and verbal communication skills

    + Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.)

     

    At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

     

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    Pay Range:

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    $5,175.00 - $11,275.00

     

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    _Estimated Ranges displayed are Monthly for Salaried roles_** **OR** **_Hourly for all other roles._

     

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    This role is Bonus or Incentive Plan eligible.

     

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    Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

     

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    _The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._

     

    _Ferguson Enterprises, LLC. is an equal employment employer_ _F/M/Disability/Vet/Sexual_ _Orientation/Gender_ _Identity._

     

    Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)