• Desktop Support Technician

    Community Health Network (Indianapolis, IN)


    Desktop Support Technician

     

    Job Ref

     

    2503762

     

    Category

     

    Professional & Business Support

     

    Job Family

     

    Information Technology

     

    Department

     

    IT Client Services

     

    Schedule

     

    Full-time

     

    Facility

     

    Shadeland Station

     

    Shadeland Ave

     

    Indianapolis,IN46256

     

    United States

     

    Shift

     

    Day Job

     

    Hours

     

    8:00am - 5:00pm, Monday - Friday, with on-call responsibilities

     

    Join Community

     

    Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

     

    Make a Difference

     

    As part of a self-directed site support team, The Desktop Support Technician will perform level 2 troubleshooting functions for help desk issues involving IT equipment on the customer’s desktop. You will ensure the assistance is prompt, friendly and effective. You will perform principal support functions to customers for Microsoft Office products and network-based applications such as email, calendar, groupware, electronic forms, etc. This position performs analysis and implementation of microcomputer-related projects and micro-computer portions of larger projects.

     

    Exceptional Skills and Qualifications

     

    Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.

     

    + Associate degree in information technology preferred.

    + Associate degree with three (3) years in customer service strongly preferred or two (2) years’ experience with technology hardware, software, and/or support and training position with High School Diploma or GED equivalent required.

    + Strong interpersonal and customer service skills.

    + Strong troubleshooting skills.

    + Knowledge of technology and software in use at Community Health Network is preferred.

    + Understanding of how devices participate in a network.

    + This position will participate in an on-call rotation amongst the team.

    + This position will require support of any Community Health Network site of care within the major support region and will require local travel.

     

    Why Community?

     

    At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

     

    Caring people apply here.

     

    Community Health Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Community Health Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.